Giana Gonzalez
Miramar,Florida
Summary
Collaborative professional seeking a dynamic team environment where I can apply my psychology knowledge, communication skills, and customer-centric approach to achieve shared goals.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Brilliant Minds and Bodies Children Therapy
Hollywood, FL
02.2022 - Current
- Implementing skill acquisition and behavior reduction programs under the supervision of a BCBA.
- Providing one-on-one ABA therapy to the client.
- Collecting individual progress and data daily for both skill acquisition and behavior reduction programs.
- Communicating with parents and caregivers regarding client progress.
- Assisting in the creation of materials and program development.
Community Mental Health Clinician Assistant and Administrative Assistant
New Identity Wellness Center
Miramar, FL
12.2019 - 02.2022
- Conduct Biopsychosocial Assessments to assess for biological, psychological, and social factors that may contribute to a problem or problems with a client.
- Elaborate Master Treatment Plans, tailored to the needs of the person in therapy, summarize the goals for change, the type of treatment modality that will be used to achieve it, the frequency of sessions, and target dates for completion.
- Conduct FARS assessments.
Teller
JPMorgan Chase & Co
West Palm Beach, FL
11.2018 - 12.2019
- Facilitated transactions while building rapport with customers to understand their banking needs.
- Educated customers about various banking products, resulting in increased sales and enhanced customer satisfaction.
- Managed cash handling and balanced cash drawer, ensuring accuracy and compliance with bank policies.
- Worked collaboratively with team members to enhance branch efficiency and customer service.
Teller
TD Bank
Hollywood, FL
11.2016 - 11.2018
- Provided exceptional customer service while performing transactions and addressing customer inquiries.
- Educated customers on banking products and services, successfully driving product adoption and sales.
- Assisted in daily operations and ensured compliance with banking regulations.
- Developed a strong understanding of customer needs to tailor banking solutions effectively.
Education
Some College (No Degree) - Behavioral Psychology
VIU Valencia
Spain06-2024
Bachelor of Science - Psychology
Nova Southeastern University
Davie, FL12.2021
Master of Science - Industrial And Organizational Psychology
Keiser University
Pembroke PinesSkills
- Sales
- Customer service
- Relationship building
- Active listening
- Conflict Resolution
- Policies implementation
- Data Analysis
- Performance Tracking
- Strategic Planning
- Reliability
- Problem-Solving
- Adaptability and Flexibility
- Team building
- Performance Evaluation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Behavioral Health Technician
Brilliant Minds and Bodies Children Therapy
02.2022 - Current
Community Mental Health Clinician Assistant and Administrative Assistant
New Identity Wellness Center
12.2019 - 02.2022
Teller
JPMorgan Chase & Co
11.2018 - 12.2019
Teller
TD Bank
11.2016 - 11.2018
Some College (No Degree) - Behavioral Psychology
VIU Valencia
Bachelor of Science - Psychology
Nova Southeastern University
Master of Science - Industrial And Organizational Psychology
Keiser University
Similar Profiles
RAUL ARANZOLARAUL ARANZOLA
Assistant at Brilliant Minds Therapy ServicesAssistant at Brilliant Minds Therapy Services
Shahadah BaldwinShahadah Baldwin
Office Assistant at D&S Brilliant MindsOffice Assistant at D&S Brilliant Minds
Honore CavacoHonore Cavaco
Teacher at Brilliant Minds MontessoriTeacher at Brilliant Minds Montessori