Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Frank

Albany,NY

Summary

I am 23 years old and very adaptive and flexible. I learn fast and work very hard no matter what I’m doing. I take pride in doing my work honestly and thoroughly. I’m a Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. This experience in addition to my sales and customer service experience makes me really good at interacting with people in a friendly and inviting manner. I stick to my values and I’m very good with following procedures. I grew up working for my family’s local business so customer service and a good work ethic runs in my blood. For 2025 I am taking time off from college to work and pay bills. I would like to work as much as possible and plan to continue working even when I return to classes eventually.

Overview

9
9
years of professional experience

Work History

Behavioral Health Technician

Greylock recovery
Williamstown, MA
04.2024 - 11.2024
  • Come up with policies for new drug and alcohol rehabilitation center that is freshly open
  • Keep tabs on all residents whereabouts and mental health condition
  • Ensure residents stay on track going to groups
  • Make sure everyone is mentally okay and provide assistance if necessary
  • Situational de-escalation for when residents become threatening towards themselves or others

Lifeguard/ Swim Instructor and Fitness Attendant

Canaan YMCA
Canaan, CT
08.2023 - 11.2023
  • Ensure patrons follow rules and keep them safe. Perform rescues when necessary
  • Teach groups of children how to swim
  • Keep fitness gym area clean and organized and provide assistance to anyone who needs it. Make sure things are put away and give advice to people to ensure they are using equipment properly to avoid injury

Lifeguard

American pool company
New York, New York
05.2022 - 06.2023
  • Make sure patrons sign in
  • Ensure safety of patrons and perform rescues and first aid when necessary
  • Make sure everyone is following the rules for each facility
  • Go to different pools in manhattan and Brooklyn apartments and hotels and act as lifeguard

Head Lifeguard

Denizen
Brooklyn, NY
01.2022 - 05.2022
  • Keep pool area clean
  • Make sure residents sign in
  • Ensure residents follow rules
  • Make rescues if necessary

Assistant Store Manager

GNC
East Greenbush, New York
01.2021 - 05.2022
  • Learn about all supplements, vitamins, protein, etc (all products) to be able to make accurate recommendations based on an individuals goals and conditions
  • Cash register and cash handling
  • Go to bank with cash to deposit
  • Sell memberships for monthly bonuses
  • Customer service and sales

Team Member

Brueggers bagels
Troy, New York
10.2020 - 04.2022
  • Worked hard to learn required tasks quickly to maximize performance.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Prep food
  • Make bagels and sandwiches to people’s orders efficiently
  • Cash register and cash handling
  • high paced work my environment with constant tasks to do

Server

110 Grill
Latham, New York
07.2021 - 11.2021
  • Utilized team work skills to work with fellow servers to get chores and tasks done while multitasking to keep up with my tables
  • Take orders mindfully as this is a allergy conscious restaurant so lots of people with severe allergies came
  • Put orders into computer systematically to ensure proper timing of food
  • Maintain education on menu to make good recommendations and answer questions when necessary
  • Wine service
  • Customer service and communication skills
  • Adaptability to work with a variety of different people and give them all a positive experience
  • Fast paced work environment
  • Mindfully juggle responsibilities of multiple customers and multiple tables at once while making sure everyone is happy and gets their proper food on time

with whatever dietary restrictions they have

-Cash register and cash handling

-Alcohol service

Team Member

Dunkin' Donuts
East Greenbush, NY
06.2020 - 08.2020
  • Food prep
  • Making food orders
  • Making drink orders
  • Drive through taking orders
  • Cash register and cash handling
  • Keep store organized and clean
  • Check off daily duties and chores
  • Opening and closing procedures
  • Customer service and sales

Lifeguard/Swim Instructor

East Greenbush YMCA
East Greenbush, New York
04.2017 - 05.2020
  • Keep pool area clean and Chemicals balanced
  • Teach groups of children how to swim ages infant to middle school
  • Perform saves if necessary
  • Participate in monthly in service to keep rescue skill sharpened and re-certify when necessary
  • Respond to employers attention tests such as responding to my boss throwing a colored ball in the pool and I blow my whistle and point when I see it (like a test to make sure I’m being attentive)

Lifeguard

Dawn homes management Loudon arms location
Albany, New York
05.2016 - 08.2019
  • Sign in all patrons and ensure they’re residents at the apartment complex
  • Perform saves when necessary
  • Ensure patrons follow all pool rules and explain why it’s so important for their safety
  • Keep chemicals balanced and pool area and back room clean and organized
  • Opening and closing duties

Education

Bachelor of Science - Engineering Mechanics

University At Albany
Albany, NY
06-2027

Master of Science - Aerospace Engineering

Worcester Polytechnic Institute
Worcester
05-2023

High School Diploma -

Columbia High School
East Greenbush, NY
06-2019

Skills

  • Customer service
  • Sales
  • Time management/ efficiency in productivity
  • Cash register/ cash handling
  • Leadership
  • I’m good at being a nice person to everyone (friendliness)
  • Sticking to policies and not allowing emotions to dictate my actions
  • I’m on time (usually early) for work
  • I’m dedicated and excited to work a lot of hours
  • Activity monitoring
  • Crisis handling
  • Food prep
  • Cooking
  • Barista
  • Serving in restaurants
  • Teamwork
  • Lifeguarding certified
  • Swim instructing
  • Cleaning
  • Organization
  • CPR/AED/First aid trained and certified
  • Problem solving
  • Adaptability
  • Visual arts
  • Playing musical instruments
  • I’m very physically strong so lifting and moving heavy things
  • Empathy
  • Integrity
  • Flexibility
  • Self motivated
  • Mentoring
  • Motivating and guiding others
  • Fast learner
  • Emotional intelligence
  • Cross cultural communication
  • Persuasion
  • Writing
  • Active listening
  • Perseverance
  • I’m good with technology and learn very fast (visual/ active learner)
  • Ethics
  • Record keeping (I used to keep records at my family’s business when I was too young to work other jobs)
  • Data entry
  • Stock inventory
  • Email etiquette
  • Social media
  • PowerPoint
  • Public speaking
  • Confidence
  • Child care
  • Food service
  • Sports coach (for swimming)
  • Retail/sales
  • Math up to calculus 2 level
  • Physics, chemistry and other sciences at a college level
  • Took different types of diversity education classes in college so I’m well equipped to communicate well with a variety of people of different backgrounds (so basically cultural intelligence)

Timeline

Behavioral Health Technician

Greylock recovery
04.2024 - 11.2024

Lifeguard/ Swim Instructor and Fitness Attendant

Canaan YMCA
08.2023 - 11.2023

Lifeguard

American pool company
05.2022 - 06.2023

Head Lifeguard

Denizen
01.2022 - 05.2022

Server

110 Grill
07.2021 - 11.2021

Assistant Store Manager

GNC
01.2021 - 05.2022

Team Member

Brueggers bagels
10.2020 - 04.2022

Team Member

Dunkin' Donuts
06.2020 - 08.2020

Lifeguard/Swim Instructor

East Greenbush YMCA
04.2017 - 05.2020

Lifeguard

Dawn homes management Loudon arms location
05.2016 - 08.2019

Bachelor of Science - Engineering Mechanics

University At Albany

Master of Science - Aerospace Engineering

Worcester Polytechnic Institute

High School Diploma -

Columbia High School
Rose Frank