Summary
Overview
Work History
Education
Skills
Languages
Timeline

Giana Gonzalvez

Fresno,CA

Summary


Developed strong interpersonal and communication skills in fast-paced, multilingual customer service environment. Demonstrated ability to navigate complex customer interactions and resolve issues effectively, fostering positive relationships. Seeking to transition into new field, bringing diverse skill set adaptable to various professional settings.

Overview

3
3
years of professional experience

Work History

Cleaner

Armida Serena
01.2022 - 01.2024
  • Maintained cleanliness and organization in assigned areas following safety protocols.
  • Utilized cleaning supplies and equipment effectively to uphold hygiene standards.
  • Assisted in stocking cleaning materials to ensure availability for daily tasks.
  • Collaborated with team members to complete cleaning assignments efficiently.
  • Adapted to various cleaning techniques based on facility requirements and surfaces.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.

Education

Associate Life Sciences - Life Sciences

Clovis Community College , Clovis, CA
07-2027

High School Diploma -

Innovation High , National City, CA
01-2019

Skills

  • Customer engagement
  • Housekeeping
  • Effective time management
  • Effective team engagement
  • Consistent reliability
  • Analytical problem-solving
  • Attention to detail
  • Quality control
  • Quality assurance
  • Confidentiality awareness
  • Schedule flexibility
  • Multitasking and organization
  • Proficient in bilingual communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cleaner - Armida Rodriguez
01.2022 - 01.2024
Clovis Community College - Associate Life Sciences, Life Sciences
Innovation High - High School Diploma,

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