Giana Greco
St. Charles,IL
Summary
Established and motivated professional with the desire to apply multiple skills in various dynamic environments. Offers excellent project organizational abilities with numerous software applications, ability to reliably handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Project Assistant
Helm Mechanical
Westmont, IL
11.2022 - Current
- Prepared various forms and reports as directed by the project manager such as subcontracts, purchase orders, change orders, submittals, and RFIs.
- Organized and managed project documents including drawings, submittals and contracts.
- Facilitated communication between team members regarding project tasks and deadlines with the general contractors, field workers, and vendors.
- Assisted with project budget development, tracked expenditures and organized financial documents.
- Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
- Communicated with key stakeholders to determine project requirements and objectives.
- Provided timely, courteous and knowledgeable responses to information requests.
Mortgage Loan Processor II
Fifth Third Bank
Rosemont, IL
01.2022 - 11.2022
- Maintained contact with internal and external customers to ensure workflow and deadlines are met in a timely manner
- Assumed responsibility of the main point of contact and coordinated processing the loan from initial request to final decision
- Proactively communicated status of the loan with the borrower and mortgage loan officer, managed process flow and deliverables in order to meet customers expected closing date
- Responsible for updating the file and files notes as the loan progressed through Fifth Third Bank’s proprietary loan platform and process flow
- Provided training and mentoring to new hires
- Handled escalated problems and issues regarding customer loan
- Managed a pipeline of conventional, government, and portfolio loans
- Managed conditions sent from underwriting departments.
Mortgage Loan Processor
BMO Harris Bank
Naperville, IL
03.2021 - 01.2022
- Responsible for processing conventional Freddie Mac and Fannie Mae residential loans
- Liaison between customer and mortgage banker to gather and input required documents
- Builds and maintains relationship with customer during the lifespan of each loan
- Required to analyze complex issues and documents, while independently multitasking to support customer and business needs
- Maintained weekly KPI’s (Key Performance Indicators), by performing weekly verbal communication with each assigned file in the pipeline
- Routinely exceeded monthly goal in closing fifteen refinances and purchases.
Customer Experience Representative
BMO Harris Bank
Naperville, IL
12.2019 - 03.2021
- Provided guidance and upsold BMO financial products to branch loyal customers based upon financial status
- Processed customer requests regarding banking services and transactional exchanges
- Supported day to day operations including but not limited to, inventory management, service requests, direct consumer follow ups, and corporate escalations
- Adapted and assisted other branches in additional duties
- Provided high attention to detail handling highly sensitive customer information
Four 12 Photography, College Accredited
Tinley Park, IL
01.2020 - 05.2020
- Created online content for local business using multiple platforms (Pinterest, blogging
- Facebook)
- Created and scheduled specific time frames to post online content, driving visibility and online presence of business
- Wrote press releases
- Researched, planned, and assisted at styled shoots and large-scale conventions
Education
Bachelor of Arts (BA) - Communication and Media Studies
Aurora University
05.2020
Skills
- Systems:
- NETO, TPX, Salesforce, Empower, MS Office products, Bluebeam, Vista, Viewpoint Teams, PandaDoc
- Verbal and Written Communication
- Detail Oriented
- Team Collaboration
- Work Planning and Prioritization
- Documentation and Reporting
- Relationship Building
- Project Management
Timeline
Project Assistant
Helm Mechanical
11.2022 - Current
Mortgage Loan Processor II
Fifth Third Bank
01.2022 - 11.2022
Mortgage Loan Processor
BMO Harris Bank
03.2021 - 01.2022
Four 12 Photography, College Accredited
01.2020 - 05.2020
Customer Experience Representative
BMO Harris Bank
12.2019 - 03.2021
Bachelor of Arts (BA) - Communication and Media Studies
Aurora University
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