Giana Sokolowski
Summary
Dynamic professional with extensive experience in customer service and child development, dedicated to fostering positive relationships and enhancing client satisfaction through effective communication and leadership. Committed to creating supportive environments that empower individuals and promote growth. Proactive problem-solver with a passion for delivering exceptional service and building lasting connections.
Overview
6
6
years of professional experience
Work History
Nanny
N/A
Des Plaines, Illinois
11.2025 - Current
- Cultivated positive relationships with children to enhance emotional well-being and build trust.
- Engaged with parents to foster a supportive atmosphere that promotes children's emotional and developmental growth.
- Engaged with parents to deliver regular updates on children's activities and development.
- Implemented age-appropriate activities to stimulate children's cognitive and physical development.
- Engaged children in educational and recreational activities to promote their development.
- Maintain a tidy home and assist in various household chores.
Call Center Representative
Roadside Protect
01.2025 - Current
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Resolved customer complaints and issues promptly.
- Made outbound calls to follow up on customer inquiries or issues needing to be resolved.
- Assisted agents via chat and in person with handling difficult situations while taking the calls.
- Respond to emails in a timely and professional manner.
- Assisted multiple agents simultaneously through chat and in-person interactions while responding to emails.
- Reviewed dispatches and calls to identify mistakes and recommend solutions.
- Monitored specific client dispatches to ensure proper service setup.
- Organize and analyze information in spreadsheets for specific clients.
Nanny
N/A
Bloomingdale, Illinois
09.2022 - 09.2025
- Cultivated positive relationships with children to enhance emotional well-being and build trust.
- Engaged with parents to foster a supportive atmosphere that promotes children's emotional and developmental growth.
- Engaged with parents to deliver regular updates on children's activities and development.
- Implemented age-appropriate activities to stimulate children's cognitive and physical development.
- Engaged children in educational and recreational activities to promote their development.
- Maintain a tidy home and assist in various household chores.
Receptionist
Lovely Nails
05.2021 - 03.2022
- Managed front desk operations, greeted clients, scheduled appointments to enhance client experience.
- Handled customer inquiries and provided excellent customer service.
- Displayed professionalism and friendliness in all client interactions.
- Handled phone calls, managed email correspondence to ensure timely communication.
- Supported salon staff with administrative tasks to facilitate daily operations.
- Maintained cleanliness and organization throughout salon.
Cashier/Front End Manager
Franks Fresh Market
06.2020 - 02.2021
- Oversaw front-end operations, supervising and supporting staff to enhance service quality.
- Managed cash, card, and check transactions, ensuring balanced registers daily.
- Resolved customer inquiries and ensured a positive shopping experience.
- Implemented strategies that streamlined front-end operations and improved overall efficiency.
- Assisted with training sessions for new team members to enhance their skills.
- Ensured cleanliness of the checkout area and maintained safety standards.
- Handled product returns and exchanges according to store policy.
- Assisted in stocking shelves and organizing merchandise displays.
Education
Associates - Marketing
COD
425 Fawell Blvd, Glen Ellyn, IL 6013705-2024
High School Deploma -
Fenton High School
1000 W Green St, Bensenville, IL 6010605-2022
Skills
- Childcare techniques
- Customer service
- Reliability and trustworthiness
Timeline
Nanny
N/A
11.2025 - Current
Call Center Representative
Roadside Protect
01.2025 - Current
Nanny
N/A
09.2022 - 09.2025
Receptionist
Lovely Nails
05.2021 - 03.2022
Cashier/Front End Manager
Franks Fresh Market
06.2020 - 02.2021
High School Deploma -
Fenton High School
Associates - Marketing
COD