Gianalys Gonzalez
Casselberry,FL
Summary
Warm receptionist with a knack for customer service, thanks to experience in both front desk and sales roles! I'm all about making any reception area a welcoming and efficient space. I'm great at greeting visitors, answering questions, and making sure everyone has a smooth experience. Plus, I'm skilled at multitasking and keeping things organized. With my sales background, I know how to keep customers happy through great communication and problem-solving. As a recent grad with a strong GPA, I'm excited to bring my work ethic and tech skills to the team, helping to improve office efficiency and customer engagement!
Overview
3
3
years of professional experience
Work History
Retail Associate
Publix
Orlando, FL
04.2022 - 02.2023
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Greeted customers and helped with product questions, selections, and purchases.
Server
Ferrara’s Pizza and Pasta
Orlando, FL
05.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Desk Receptionist
Central Florida Lincoln
Orlando, FL
10.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Provided basic technical support for front office equipment, minimizing downtime.
Education
High School Diploma -
Lake Howell High School
Winter Park, FLSkills
- Customer service
- Telephone etiquette
- Attention to detail
- Complex Problem-solving
- Appointment scheduling
- Scheduling appointments
- Verbal and written communication
- Guest relations
- Data entry
Timeline
Front Desk Receptionist
Central Florida Lincoln
10.2024 - 05.2025
Server
Ferrara’s Pizza and Pasta
05.2023 - 08.2024
Retail Associate
Publix
04.2022 - 02.2023
High School Diploma -
Lake Howell High School