Giancarlo Collado Martinez
Customer Support Technician
Hialeah,FL
Languages
Spanish
Native or Bilingual
English
Professional Working
Overview
2
2
years of professional experience
2
2
Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursWork from home optionPersonal development programsTimeline
Customer Support Technician
ENTER+
10.2021 - 01.2024
No Degree - Mechanical Engineering
Technological University of Havana (CUJAE)
High School Diploma -
Carlos Perez Dominguez Pre-University Institute
Summary
- Hardworking, passionate and detail-oriented Costumer Support Technician with 2 years of experience in providing software support and guidance to users. Possesses comprehensive knowledge of standard operating systems (computers/smartphones). Ability to type and enter important information, handle documentation and create reports.
- Team player and active listener eager to secure entry-level position and ready to help team achieve company goals. Observant and focused, capable to thrive in fast-paced environment, following clear instructions and maintaining organization. Willingness and adaptability to learn and master new skills that drive my personal development.
Work History
Customer Support Technician
ENTER+
10.2021 - 01.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
- Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
- Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
- Implemented feedback from clients to improve support services, resulting in higher customer retention rates.
- Delivered personalized solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
- Mentored new hires during their onboarding process, leading them towards successful integration into the support team.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
- Provided support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
Education
No Degree - Mechanical Engineering
Technological University of Havana (CUJAE)
Havana, CubaHigh School Diploma -
Carlos Perez Dominguez Pre-University Institute
Havana, Cuba07.2016
Hard Skills
- Typing up to 40 wpm
- Computer Literacy
- Proficient in MS Office Suite: Word, Excell, PowerPoint, Outlook.
- Troubleshooting
- Device Installation
- Application Installation and Support
- Help Desk Support
Skills
- Customer Service
- Communication and Empathy
- Follow Instructions
- Stress Management
- Adaptability and Flexibility
- Team Collaboration
- Tolerance
- Conflict Resolution
- Task Prioritization
- Problem-Solving
- Highly Organized
- Time management
- Observant and Detail-Oriented
- Friendly
- Persistence
- Motivated and focused
Hobbies
- Watching airplane landings at sunset. I find airplanes fascinating and one of the main inventions in the history of humanity. It makes me feel good and at peace.
- Learning new languages and skills.
- Working out, running or going for a walk.
- Reading and listening to podcasts.
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