Giancarlo Collado Martinez
Customer Support Technician
Hialeah,FL
Languages
Spanish
Native or Bilingual
English
Professional Working
Overview
2
2
years of professional experience
2
2
Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursWork from home optionPersonal development programsTimeline
Customer Support Technician
ENTER+
10.2021 - 01.2024
No Degree - Mechanical Engineering
Technological University of Havana (CUJAE)
High School Diploma -
Carlos Perez Dominguez Pre-University Institute
Summary
- Hardworking, passionate and detail-oriented Costumer Support Technician with 2 years of experience in providing software support and guidance to users. Possesses comprehensive knowledge of standard operating systems (computers/smartphones). Ability to type and enter important information, handle documentation and create reports.
- Team player and active listener eager to secure entry-level position and ready to help team achieve company goals. Observant and focused, capable to thrive in fast-paced environment, following clear instructions and maintaining organization. Willingness and adaptability to learn and master new skills that drive my personal development.
Work History
Customer Support Technician
ENTER+
10.2021 - 01.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
- Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
- Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
- Implemented feedback from clients to improve support services, resulting in higher customer retention rates.
- Delivered personalized solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
- Mentored new hires during their onboarding process, leading them towards successful integration into the support team.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
- Provided support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
Education
No Degree - Mechanical Engineering
Technological University of Havana (CUJAE)
Havana, CubaHigh School Diploma -
Carlos Perez Dominguez Pre-University Institute
Havana, Cuba07.2016
Hard Skills
- Typing up to 40 wpm
- Computer Literacy
- Proficient in MS Office Suite: Word, Excell, PowerPoint, Outlook.
- Troubleshooting
- Device Installation
- Application Installation and Support
- Help Desk Support
Skills
- Customer Service
- Communication and Empathy
- Follow Instructions
- Stress Management
- Adaptability and Flexibility
- Team Collaboration
- Tolerance
- Conflict Resolution
- Task Prioritization
- Problem-Solving
- Highly Organized
- Time management
- Observant and Detail-Oriented
- Friendly
- Persistence
- Motivated and focused
Hobbies
- Watching airplane landings at sunset. I find airplanes fascinating and one of the main inventions in the history of humanity. It makes me feel good and at peace.
- Learning new languages and skills.
- Working out, running or going for a walk.
- Reading and listening to podcasts.
Similar Profiles
Brian McArnBrian McArn
Executive Director & Founder at ENTER-GREAT313Executive Director & Founder at ENTER-GREAT313
Michelle GrantMichelle Grant
Front Desk Agent at Steinberg Conference EnterFront Desk Agent at Steinberg Conference Enter
ELYSE MITCHELLELYSE MITCHELL
Pre-College Programs Manager at Bridge To Enter Advanced MathematicsPre-College Programs Manager at Bridge To Enter Advanced Mathematics
Jorge CruzJorge Cruz
FAA Part 145 Repair Station Manager at Becker Avionics, IncFAA Part 145 Repair Station Manager at Becker Avionics, Inc
Lazaro RodriguezLazaro Rodriguez
Advance Practice Nurse Practitioner at Lifespan MedicineAdvance Practice Nurse Practitioner at Lifespan Medicine