Giancarlo Fox
Westlake Village,CA
Summary
Proactive and personable service professional with proven abilities in customer excellence. Dependable, dedicated, and highly adaptable. Detail oriented team player looking forward to learning, growing, and excelling in a new professional position.
Overview
7
7
years of professional experience
Work History
Bellhop Service and Valet
Hyatt Regency Westlake
Westlake Village, CA
09.2022 - 07.2024
- Escorted guests to and from rooms and assisted with baggage.
- Issued and collected claim tickets and processed valet parking fees.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
Valet Parking Attendant
Four Seasons Hotel
Westlake Village, CA
12.2022 - 05.2023
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Parked and retrieved vehicles, successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Patrolled area to prevent thefts of parked cars or items in cars.
Parts Warehouse Associate
Porsche
Westlake Village
02.2022 - 04.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently lifted materials weighing as much as 50-100 pounds.
Host, Drink Runner, Food Runner
Malibu Farm Resturaunt
08.2020 - 08.2021
- Cleared tables immediately after guests left in preparation for next party.
- Garnished cocktails and quickly delivered items to customers, minimizing wait times.
- Maintained speed of service for food and drink orders while minimizing errors and complaints.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Successfully organized reservations and accommodated the needs of each individual party.
- Excellent customer service.
Valet Parking Attendant
Mars Valet
08.2018 - 12.2019
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Collecting inventory of keys and organizing them accordingly in order of arrival and departure.
- Provided services for many private events such as luxury weddings, celebrations, and receptions at locations ranging from vineyards and private residences in malibu, to the Stonehaus restaurant/bar in Westlake Village.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Escorted drivers to vehicles and helped load or carry large items.
Crew Member
Baskin Robbins Ice Cream
03.2017 - 05.2018
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained a clean and healthy working environment by sanitizing tables, surfaces, wiping windows, and most importantly, washing hands frequently.
Education
High School Diploma -
Agoura High School
Agoura Hills, CA05.2018
Skills
- Process improvement
- Customer service excellence
- On time
- Excellent written and verbal communication
- Team Player
- Flexible Hours
- Detail oriented
- Energy and physical stamina
- Time Management
- Detail-Oriented
- Team Leadership
Timeline
Valet Parking Attendant
Four Seasons Hotel
12.2022 - 05.2023
Bellhop Service and Valet
Hyatt Regency Westlake
09.2022 - 07.2024
Parts Warehouse Associate
Porsche
02.2022 - 04.2022
Host, Drink Runner, Food Runner
Malibu Farm Resturaunt
08.2020 - 08.2021
Valet Parking Attendant
Mars Valet
08.2018 - 12.2019
Crew Member
Baskin Robbins Ice Cream
03.2017 - 05.2018
High School Diploma -
Agoura High School