Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Giancarlo Pescetto

Dania Beach,FL

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over fifteen-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate Teaching Tennis Professional

Coral Ridge Country Club
03.2022 - Current
  • Lead department of 10 to deliver elite customer service tailored towards membership. Resulting in 70% increase in participant satisfaction.
  • Achieve 95% client retention rate by consistently delivering high-quality instruction and exceptional customer service.
  • Develop strong relationships with clients through regular communication.
  • Mentor junior-level coaches, providing guidance on effective teaching methods and professional development opportunities.
  • Maintain high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Increase client base through effective marketing strategies and outreach initiatives.
  • Collaborate with product development teams to ensure a strong understanding of clients'' unique requirements, leading to tailored offerings that drove account growth.
  • Provide timely reports on account performance, providing valuable insights for both clients and internal stakeholders.
  • Analyze client data to identify trends, leading to the development of informed strategies for account growth and retention.
  • Maintain high-quality court facilities by overseeing regular maintenance and repairs, ensuring a safe playing environment for all users.
  • Deliver high level of energy and enthusiasm to all customer-oriented activities, which helped promote excitement from all participants.
  • Field phone calls, answer members inquiries and provide information regarding club services.
  • Facilitate engagement between club members by organizing social events and mixers, fostering a sense of community within the organization.
  • Attend all practices, meetings, and workouts on time.

Elite Tennis Professional

USPTA & PTR
06.2013 - Current
  • Deliver high level of energy and enthusiasm to all customer-oriented activities, which helps promote excitement from all participants.
  • Increase client base through effective marketing strategies and outreach initiatives.
  • Develop athletes'' skills with customized coaching plans, resulting in enhanced game techniques.
  • Coach extensively forty hours per week to meet demand and expectations.
  • Mentor junior-level coaches, providing guidance on effective teaching methods and professional development opportunities.
  • Design innovative practice routines that challenges players while keeping them engaged during training sessions.

Key Account Manager

Cliff Drysdale Tennis
07.2021 - 03.2022
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor's degree, Sport and Fitness Administration/Management - Business Administration And Management

Campbell University
Buies Creek, NC
05.2017

Associate's degree, University Transfer program -

Durham Technical Community College
Durham, NC
05.2015

Skills

  • Decision-Making
  • Direct Sales
  • Account Management
  • Sales Management
  • Fluent Bilingualism
  • Customer Relationship Management (CRM)
  • Teamwork and Collaboration
  • Hospitality
  • Business Relationship Management
  • Microsoft Office
  • Customer Service
  • Problem-Solving

Certification

USPTA Elite Tennis Professional, USPTA & PTR, 64462

Languages

Spanish
Native or Bilingual

Timeline

Associate Teaching Tennis Professional

Coral Ridge Country Club
03.2022 - Current

Key Account Manager

Cliff Drysdale Tennis
07.2021 - 03.2022

Elite Tennis Professional

USPTA & PTR
06.2013 - Current

Bachelor's degree, Sport and Fitness Administration/Management - Business Administration And Management

Campbell University

Associate's degree, University Transfer program -

Durham Technical Community College

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Giancarlo Pescetto