GIANCARLO SANCHEZ
IT Specialist
Milwaukee,WI
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
Department of Veterans Affairs
10.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Used ServiceNow ticketing systems to manage and process support actions and requests.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Specialist
U.S Army Reserve
11.2020 - Current
- Managed Active Directory and Exchange Server
- Setup and maintain encrypted communication systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
IT Lead Technician
Kitchenall
08.2021 - 09.2021
- Provided technical support all company systems and managed an e-commerce website
- Automated processes using Python and programmed an auto data import tool using an API, reducing manual data entry time by 50%.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Researched and implemented new technologies and equipment.
- Developed continuous integration tool to streamline deployment.
Hardware Technician
Ombligo Inc
01.2019 - 11.2020
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Assisted with performing infrastructure readiness tests.
- Utilized Linux Gparted Live to sanitize hard drives and SSD from servers.
- Configured RAID configurations for HP, Dell and Oracle Servers.
Education
Bachelor of Science - Information Science And Technology
University of Wisconsin - Milwaukee
05-2025
Skills
- IT support
- Computer hardware troubleshooting
- Asset management
- Structured cabling
- Troubleshooting and Diagnostics
- Server configuration
- Server management
- Content management systems
Certification
- Active Secret Clearance, November 2020 - Present
- Comptia Security+, March 2023 - March 2026
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Limited Working
Secret Clearance
DoD Secret Clearance to handle secret level classified information.
Interests
- Artificial Intelligence (AI) and Machine Learning
- Cybersecurity
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Food Tourism
- Rock Climbing
- Team Sports
Timeline
IT Specialist
Department of Veterans Affairs
10.2022 - Current
IT Lead Technician
Kitchenall
08.2021 - 09.2021
IT Specialist
U.S Army Reserve
11.2020 - Current
Hardware Technician
Ombligo Inc
01.2019 - 11.2020
Bachelor of Science - Information Science And Technology
University of Wisconsin - Milwaukee
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