Donald Qualls
Shalimar,FL
Summary
Currently seeking a role in IT/Cybersecurity, have many years of IT experience and have completed a Cybersecurity bootcamp at USF as well as the Google Cybersecurity certificate. I have also taken and passed the COMP TIA SEC + exam. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Specialist
First National Bank Northwest FL
01.2010 - Current
- Windows Laptop and Desktop Deployment, patching, upgrading OS Software
- Windows Domain account administration responsibilities
- Windows Endpoint security Symantec Endpoint protection
- Troubleshoot OS, Software, Hardware, Network issues
- Participated in Business Continuity Management and Disaster Recovery procedures (After Hurricane Michael)
- Physical Security control management (video, surveillance equipment)
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees
Education
Associate of Arts -
Northwest Florida State College
Niceville, FL05.2006
High School Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FL05.1997
Skills
- Software troubleshooting
- Operating systems
- Computer hardware
- Technical support
- Desktop support
- Computer networking
- IT support
- Network administration
- DHCP
- Information security
- Windows
- TCP/IP
- Microsoft Windows Server
- LAN
- Network support
- Disaster recovery
- DNS
- Hardware and Software Configuration
- Configuring Devices
- Disaster Recovery
- Microsoft Windows and Office
Certification
Comp TIA SEC+
References
Kathy White 850-862-0416
Johnnie Jones 850-315-0737
Angie Barger 850-769-3207
Timeline
IT Specialist
First National Bank Northwest FL
01.2010 - Current
Associate of Arts -
Northwest Florida State College
High School Diploma -
Choctawhatchee Senior High School
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