Nicholas Crabtree
Columbus
Summary
Experienced IT Specialist and Systems Administrator with over 10 years in Tier 2 technical support and Microsoft 365 administration. Expertise in Azure/Entra ID management and infrastructure troubleshooting across financial services, healthcare, and corporate environments. Proficient in Active Directory, Intune, and endpoint management, delivering effective remote support and IT project implementation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Specialist
Pathways Financial Credit Union
10.2024 - Current
- Provided Tier 2 technical support for enterprise users, resolving escalated hardware, software, networking, and Microsoft 365 issues to ensure seamless operations in financial services environment.
- Administer Microsoft 365 and Azure/Entra ID including user provisioning, access management, MFA, security policies, and account troubleshooting.
- Utilize Kaseya for remote endpoint management, troubleshooting, software deployment, patching, and system maintenance across branch and corporate environments.
- Managed incident tracking and documentation through Jitbit ticketing system, ensuring SLA compliance and timely issue resolution for increased user satisfaction.
- Supported teller line and branch technology, ensuring operational readiness of printers, scanners, signature pads, check scanners, and workstation peripherals.
IT Administrator
Caregiver Inc
09.2019 - 02.2024
- Administered Microsoft 365, Azure, Intune, and Active Directory environments including user accounts, permissions, licensing, and endpoint management.
- Managed and prioritized high-volume IT support requests through Jira while maintaining strong SLA compliance and issue resolution.
- Provided Tier 2 end-user support for hardware, software, networking, and remote access issues across a multi-user environment.
- Performed troubleshooting and maintenance for desktops, laptops, printers, mobile devices, and peripheral equipment.
- Supported infrastructure projects, workstation deployments, software rollouts, and system upgrades to improve operational efficiency.
Technical Operations Analyst
JP Morgan & Chase
06.2018 - 03.2019
- Coordinated enterprise server and data migration projects, ensuring minimal operational downtime and seamless transitions.
- Executed change requests to support secure data transfer processes, enhancing integrity within corporate infrastructure environments.
- Collaborated with cross-functional teams to manage project timelines and issue resolution, ensuring successful migration validation.
Systems Administrator
Sycamore Technologies
06.2017 - 03.2018
- Administered Active Directory user accounts and permissions, facilitating efficient workstation support.
- Executed software deployments, upgrades, patching, and troubleshooting, enhancing client environment stability.
- Delivered systems administration and Tier 2 support for hardware, software, and networking issues, ensuring operational continuity.
Regional Deployment Technician
Pomeroy IT Solutions
09.2015 - 12.2016
- Executed workstation deployments, imaging, hardware installations, and software configurations to enhance client readiness for enterprise operations.
- Installed and configured desktop equipment, cabling, and operating systems at multiple client sites, streamlining setup processes.
- Resolved hardware, operating system, and peripheral issues, minimizing deployment downtime and ensuring seamless client operations.
Information Technology Specialist
United States Army
02.2013 - 09.2015
- Maintained computer systems and communications equipment, ensuring secure network operations.
- Troubleshot, installed, and maintained IT infrastructure and user systems to enhance operational reliability.
- Supported mission-critical communication systems, enabling effective operations in high-demand environments.
Education
Bachelor of Science - Cybersecurity and Information Security
Western Governors University
01-2026
Skills
- Active Directory
- Azure/Entra ID
- Microsoft 365
- Office 365
- Intune
- Endpoint Management
- Device Management
- User Provisioning
- Group Policy
- Network Troubleshooting
- Security Policies
- Access Management
- IT Infrastructure Support
- Technical Support
- Remote Support
- Software Troubleshooting
- Ticketing Systems
- Jira
- Windows 10/11
Certification
- CompTIA Server+
- Microsoft Technology Associate: Security Fundamentals
- Microsoft Technology Associate: Mobility and Device Fundamentals
- Microsoft Technology Associate: Windows Operating System Fundamentals
- Microsoft Technology Associate: Networking Fundamentals
Technical Skills
Microsoft 365, Azure/Entra ID, Active Directory, Intune, Group Policy, MFA, User Provisioning, Endpoint Management, Tier 2 Support, Remote Support, Hardware Troubleshooting, Software Troubleshooting, Ticketing Systems, SLA Management, IT Infrastructure Support, Kaseya, Jitbit, Jira, Windows 10/11, Office 365, Imaging & Deployment, Network Troubleshooting, Security Policies, Access Management, Device Management
Timeline
IT Specialist
Pathways Financial Credit Union
10.2024 - Current
IT Administrator
Caregiver Inc
09.2019 - 02.2024
Technical Operations Analyst
JP Morgan & Chase
06.2018 - 03.2019
Systems Administrator
Sycamore Technologies
06.2017 - 03.2018
Regional Deployment Technician
Pomeroy IT Solutions
09.2015 - 12.2016
Information Technology Specialist
United States Army
02.2013 - 09.2015
Bachelor of Science - Cybersecurity and Information Security
Western Governors University