Giancarlo Soriano
Quincy,MA
Summary
Accomplished Network Operations Center (NOC) Technician with 7+ years of experience in network troubleshooting, firewall management, and performance monitoring. Demonstrated ability to resolve complex technical issues and enhance customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
NOC Technician IV
Granite Telecommunications LLC
Quincy, MA
10.2021 - 08.2026
- Achieved promotion from NOC Technician 1 to NOC Technician 4 due to exceptional performance.
- Worked on a dedicated team for the customer Valvoline to support their 2000+ locations.
- Installed, configured, and maintained network equipment including routers, switches, cellular devices, and wireless access points, ensuring optimal network performance.
- Diagnosed and resolved network connectivity and hardware issues, enhancing overall system reliability.
- Trained new technicians on standard procedures and advanced troubleshooting techniques, improving team competency and service delivery.
- Promptly responded to customer inquiries, ensuring timely resolution of technical support tickets.
Data Repair Analyst II
Granite Telecommunications LLC
Quincy, MA
02.2019 - 10.2021
- Executed remote troubleshooting on problem calls involving LECs customers and field technicians.
- Scheduled field dispatches and remotely scripted cable and DSL modems
- Troubleshot large area outages and network events.
- Maintained professional communication, enhancing customer satisfaction through effective email and phone interactions.
Education
Associate of Science - Computer Science
Bunker Hill Community College
Charlestown, MA05-2018
Skills
- SD-WAN and network troubleshooting
- Expertise in Fortinet technologies
- Router configuration, firewall management and network scripting
- Cellular device and wireless access point troubleshooting
- Network optimization and performance monitoring
- Customer relationship management
Certification
- NSE 1, 2 & 3: Cybersecurity - Fortinet
Timeline
NOC Technician IV
Granite Telecommunications LLC
10.2021 - 08.2026
Data Repair Analyst II
Granite Telecommunications LLC
02.2019 - 10.2021
Associate of Science - Computer Science
Bunker Hill Community College