Driven customer success leader with a passion for innovation and a proven track record of exceeding targets in fast-paced environments. Skilled in building strong client relationships and implementing strategies that drive product adoption and revenue growth. Known for enhancing customer engagement and optimizing performance metrics through data-driven initiatives. Committed to aligning customer success efforts with overarching business goals to deliver exceptional value. Adept at fostering a culture of continuous improvement and adapting to both legacy and cutting-edge technologies. Passionate about empowering teams and clients to achieve their full potential through collaboration and transformative success.
Hi, I’m
GianCarlos Jeanville
Senior Customer Success & Experience Manager
Pompano Beach,FL
Summary
Overview
16
years of professional experience
6
years of post-secondary education
3
Certifications
Work History
JourneyTrackMiami, FL
Senior Customer Success & Experience Manager
1 2024 - Current
Job overview
- Led customer success initiatives, maintaining a 95% retention rate exceeding expansion goals by 15%.
- Developed customer success strategies, boosting CRM adoption and interaction tracking efficiency by 20%.
- Collaborated with product teams to implement customer feedback, enhancing product features and driving engagement.
- Spearheaded cross-functional projects to align customer needs with business objectives, increasing customer satisfaction.
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
- Developed metrics-driven approach for evaluating Experience Manager performance against set benchmarks.
Jeanville DT ConsultingPompano Beach, Florida
Digital Transformation Consultant
03.2023 - 01.2024
Job overview
- Managed client digital transformation projects, reducing operational costs by 25% and increasing productivity by 30%.
- Implemented CRM systems, improving data management and client operations by 40%.
- Advised clients on tech investments, boosting transformation success rates by 20%.
- Assessed client operations and provided recommendations to meet strategic goals.
- Led business transformations using change management methodologies.
TechTargetFort Lauderdale, Florida
Enterprise Customer Success Manager
07.2022 - 12.2022
Job overview
- Managed 100 enterprise accounts, driving $4.8M in ARR and increasing product adoption by 25%.
- Achieved 100% client retention and maintained 98% satisfaction score.
- Led upsell initiatives, adding $1.8M in revenue.
- Optimized customer success processes, improving data insights and decision-making through Salesforce and Gainsight.
- Provided expert guidance on best practices and usage patterns, leveraging deep product knowledge.
- Fostered continuous learning and growth among team members through ongoing education initiatives.
BrightTALK, IncFort Lauderdale, Florida
Customer Success Manager
08.2021 - 07.2022
Job overview
- Surpassed acquisition targets by 146%, expanding customer base.
- Maintained 100% client retention and 98% satisfaction score.
- Increased contract renewals by 30% through upselling.
- Supported customers with onboarding and product setup to ensure successful adoption.
- Analyzed customer feedback to improve product offerings.
Poprouser, IncMiami, FL
Director of Sales and Marketing
06.2018 - 08.2021
Job overview
- Led cross-functional sales and marketing team, driving 40% increase in annual sales and expanding market share.
- Streamlined collaboration between departments, improving communication efficiency by 15%.
- Executed data-driven marketing campaigns, achieving 200% ROI on marketing spend.
- Analyzed industry trends and competitor activities to inform strategic decisions and maintain competitive edge.
- Analyzed sales and marketing data for improved strategies.
Resort Release, IncFort Lauderdale, FL
Sales Education Training Manager
01.2017 - 06.2018
Job overview
- Developed comprehensive training programs, increasing team competency rates to 80% and reducing turnover to 2%.
- Reduced onboarding time by 65%, improving new hire productivity.
- Boosted sales performance by 25% through innovative training initiatives.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
Santo Angelo CablesMiami, FL
Director of Sales & Customer Success
01.2014 - 12.2016
Job overview
- Drove revenue growth by 35% through targeted upsell and cross-sell strategies, leveraging customer insights and data analytics.
- Implemented customer engagement strategy, increasing customer satisfaction scores by 20% and reducing churn by 10%.
- Developed and introduced data-driven forecasting model, improving revenue projection accuracy by 20%.
- Managed sales and customer success team, exceeding upsell targets by 35% through performance tracking and continuous process improvement initiatives.
- Fostered strong client relationships, resulting in 25% increase in key account retention.
EmploybridgeMiami, FL
Manager, Business Development
08.2012 - 12.2013
Job overview
- Increased company revenue by 20% through strategic business development initiatives.
- Retained 95% of key client relationships, ensuring high satisfaction levels.
- Expanded client portfolio by 15%, contributing to overall company growth.
The Miami TimesMiami, FL
Advertising Sales Executive
06.2011 - 08.2012
Job overview
- Exceeded sales targets by 30%, driving increase in advertising revenue.
- Developed and maintained relationships with 100+ clients, leading to 25% rise in repeat business.
- Led successful cross-functional projects that improved client satisfaction by 20%.
Hertz Global Holdings, Inc.Miami Beach, Florida
Sales Manager
05.2008 - 06.2011
Job overview
- Grew market share by 15% through targeted sales strategies.
- Increased key account revenue by 25% by expanding relationships and optimizing lead generation.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Siemens MobilityGuaynabo, Puerto Rico
Contract Manager
05.2008 - 06.2011
Job overview
- Managed contracts totaling $250M, ensuring compliance and favorable terms.
- Negotiated agreements resulting in 10% cost reduction, improving project profitability.
- Led contract negotiations, contributing to 15% improvement in project success rates.
- Resolved contractual disputes, minimizing potential risks and financial losses.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Resolved contractual disputes minimizing potential risks and financial losses.
Education
Florida International UniversityMiami, FL
Master of Science from Marketing
01.2020 - 12.2020
University Overview
- Honors: Magna Cum Laude
- GPA: 3.84
University of ConnecticutStorrs, CT
Bachelor of Arts from Latin American And Caribbean Studies
05.1998 - 05.2003
University Overview
- Minor: Industrial Psychology
- GPA: 3.0
Skills
Customer Success Management
Certification
Microsoft Certified Azure Security Engineer Associate, Pursuing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
Accomplishments
- Maintained a 95% retention rate and exceeded expansion goals by 15%, driving customer success initiatives at JourneyTrack.
- Improved CRM adoption and interaction tracking efficiency by 20%, boosting customer engagement and satisfaction.
- Managed digital transformation projects, cutting operational costs by 25% and boosting productivity by 30%.
- Drove $4.8M in ARR for TechTarget, increasing product adoption by 25% across 100 enterprise accounts.
- Achieved 100% client retention and maintained a 98% satisfaction score while leading upsell efforts that generated an additional $1.8M in revenue.
- Streamlined sales and marketing collaboration, driving a 40% increase in annual sales at Poprouser, Inc., and achieving a 200% ROI on marketing spend.
- Developed comprehensive training programs at Resort Release, boosting team competency rates by 80% and reducing turnover to 2%.
- Increased revenue growth by 35% at Santo Angelo Cables through targeted upsell and cross-sell strategies, reducing churn by 10% and improving customer satisfaction by 20%.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureQuote
I believe in the power of connection and collaboration. By understanding my client's needs and delivering tailored solutions, I help them turn challenges into opportunities, unlocking growth and success for both of us.
Software
Salesforce
Hubspot
Zoho
Medallia
Gainsight
ChurnZero
Excel
Tableau
IBM SPSS
Slack
Zoom
Jira
Asana
Trello
Marketo
Pardot
Mailchimp
Figma
Miro
Heap
LogRocket
Pendo
Zendesk
Intercom
Micorsoft Azure
DocuSign
HelloSign
Pandadoc
Timeline
Digital Transformation Consultant
Jeanville DT Consulting
03.2023 - 01.2024
Enterprise Customer Success Manager
TechTarget
07.2022 - 12.2022
Customer Success Manager
BrightTALK, Inc
08.2021 - 07.2022
Florida International University
Master of Science from Marketing
01.2020 - 12.2020
Director of Sales and Marketing
Poprouser, Inc
06.2018 - 08.2021
Sales Education Training Manager
Resort Release, Inc
01.2017 - 06.2018
Director of Sales & Customer Success
Santo Angelo Cables
01.2014 - 12.2016
Manager, Business Development
Employbridge
08.2012 - 12.2013
Advertising Sales Executive
The Miami Times
06.2011 - 08.2012
Sales Manager
Hertz Global Holdings, Inc.
05.2008 - 06.2011
Contract Manager
Siemens Mobility
05.2008 - 06.2011
University of Connecticut
Bachelor of Arts from Latin American And Caribbean Studies
05.1998 - 05.2003
Senior Customer Success & Experience Manager
JourneyTrack
1 2024 - Current
Microsoft Certified Azure Security Engineer Associate, Pursuing
CXPA Member (Customer Experience Professionals Association), 2024
Lean Six Sigma Green Belt Certification, 11/2020
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