Giancarlos Luciano
Sanford
Summary
IT and Cybersecurity student with 3+ years of customer service experience and hands-on technical skills. Proven troubleshooting abilities through extensive home lab practice, including virtualization (VMware/VirtualBox), Linux administration, and network simulations. Pursuing CompTIA A+/Network+ certifications (expected Dec 2025).
Overview
5
5
years of professional experience
Work History
Recovery Associate
BJ's Wholesale Club
Sanford
01.2023 - Current
- Resolved 50+ daily customer inquiries using problem-solving skills
- Managed technical product layouts and inventory systems
Package Handler
FedEx
Sanford
01.2022 - 01.2023
- Operated package tracking systems with 99% accuracy
- Diagnosed logistics errors using real-time data analysis tools
Customer Service Associate
McDonald's & Bagel King
Orlando
01.2020 - 01.2021
- Handled 60+ daily customer interactions, resolving complaints and technical POS issues
- Recognized for fastest resolution time in the district during peak hours
Education
Bachelor of Science - IT & Cybersecurity
NUC University
Deland, FL01.2026
Skills
- Virtualization: VMware, VirtualBox (deployed multi-OS environments)
- Operating Systems: Windows, Linux (Ubuntu, Kali)
- Networking: TCP/IP, DNS, DHCP, LAN/WAN
- Hardware: PC assembly/maintenance, component troubleshooting
- Software: Microsoft Office, Active Directory
- Languages: Fluent English/Spanish
Projects
Virtual machines (Windows Server, Ubuntu Linux, Kali Linux), Active Directory domain with group policy management, DHCP/DNS server configuration and troubleshooting, Regular Linux environment maintenance and scripting practice
Timeline
Recovery Associate
BJ's Wholesale Club
01.2023 - Current
Package Handler
FedEx
01.2022 - 01.2023
Customer Service Associate
McDonald's & Bagel King
01.2020 - 01.2021
Bachelor of Science - IT & Cybersecurity
NUC University
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