Giane Souffrant
Pembroke Pines,FL
Summary
Results-driven management professional with more than 10 years of experience in human services, child welfare, and program administration. Proven success handling high-stakes investigations and crisis cases. Skilled in critical thinking, policy analysis, and cross-agency coordination. Fluent in Haitian Creole, English, Spanish, and French.
Results-driven child welfare professional with in-depth experience in assessing and investigating child protection cases. Skilled in conducting thorough investigations, preparing detailed reports, and collaborating with multidisciplinary teams to ensure child safety and well-being. Highly adaptable and reliable, possessing strong analytical and interpersonal skills essential for navigating complex situations and achieving positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Child Protective Investigator – Special Intake Unit
Florida Department of Children and Families
11.2024 - Current
- Serve in the Special Intake Unit, leading investigations involving child fatalities, drownings, and near-drownings.
- Conduct investigations into abuse, neglect, and abandonment.
- Assess child safety and coordinate emergency protective actions.
- Collaborate with law enforcement, state attorneys, and child-protection teams.
- Document findings and facilitate family resource referrals.
Licensed Health & Life Insurance Agent
Self-Employed
06.2022 - Current
- Advise clients on insurance options using HealthSherpa and TLD.
- Recommend coverage strategies and ensure compliance.
- Provide ongoing support and maintain high customer-satisfaction ratios.
Surge Support Specialist (Contract)
Agreeya Solutions / State of Arkansas DHS (ARIES Project)
03.2023 - 09.2024
- Determined Medicaid eligibility with > 90 % accuracy.
- Managed 50 + cases concurrently.
- Supported migration from legacy eligibility systems to ARIES.
Claims Assistant Specialist
American Choice Public Adjusters
02.2021 - 03.2023
- Investigated property claims and prepared proofs of loss.
- Negotiated settlements and maintained compliance documentation.
Human Services Assistant
Department of Transitional Assistance
03.2019 - 01.2021
- Assisted clients in securing benefits and community resources.
- Provided translation in Haitian Creole, French, and Spanish.
Information & Eligibility Specialist
CareerSource
10.2017 - 03.2019
- Screened applicants for WIOA training programs.
- Conducted eligibility workshops and maintained compliance.
Economic Self-Sufficiency Specialist I
Florida Department of Children and Families
03.2013 - 08.2017
- Determined eligibility for SNAP, Medicaid, and Cash Assistance.
- Managed 200 + case portfolio with precision and timeliness.
Education
A.S. Diagnostic Medical Sonography -
National School of Technology
Hialeah, FLB.S. Business Administration - Public Services Concentration
University of Phoenix
Miramar, FL05-2027
Skills
- Risk & Quality Management
- Crisis Response & Case Evaluation
- Strategic Planning & Leadership
- Human Resource Management
- Child Welfare & Family Support
- Eligibility & Compliance
- Customer & Community Relations
- Multilingual Communication
- Case management
- Collaboration Across Agencies
- Case documentation
- Teamwork and cooperation
- Professional boundaries
- Child welfare laws
- Confidentiality practices
- Teamwork
- Problem-solving
- Multitasking
- Attention to detail
- Problem-solving abilities
- Active listening
Certification
- Florida Health Insurance License (240)
- Florida Life Insurance License (214)
- AHIP Certified
Languages
English
Professional Working
Timeline
Child Protective Investigator – Special Intake Unit
Florida Department of Children and Families
11.2024 - Current
Surge Support Specialist (Contract)
Agreeya Solutions / State of Arkansas DHS (ARIES Project)
03.2023 - 09.2024
Licensed Health & Life Insurance Agent
Self-Employed
06.2022 - Current
Claims Assistant Specialist
American Choice Public Adjusters
02.2021 - 03.2023
Human Services Assistant
Department of Transitional Assistance
03.2019 - 01.2021
Information & Eligibility Specialist
CareerSource
10.2017 - 03.2019
Economic Self-Sufficiency Specialist I
Florida Department of Children and Families
03.2013 - 08.2017
A.S. Diagnostic Medical Sonography -
National School of Technology
B.S. Business Administration - Public Services Concentration
University of Phoenix