Gianella Gonzalez
Independant
Houston,TX
1
Certification
8
years of professional experience
Dedicated hospitality professional with a strong background in delivering outstanding customer service. Excels in fast-paced environments by effectively managing multiple tasks and adapting to evolving needs. Collaborates seamlessly with team members to maintain an organized workspace and ensure customer satisfaction.
Work History
Entertainer/Hospitality Professional
4 Years 7 Months- Developed engaging performances that captivated diverse audiences.
- Collaborated with production teams to enhance show quality and audience experience.
- Adapted routines to suit various venues and event themes effectively.
- Mentored junior entertainers, providing guidance on performance techniques and stage presence.
Registered Behavior Technician
4 Months- Collaborated with multidisciplinary teams to assess client needs and track progress effectively.
- Utilized data collection methods to monitor behavior changes and adjust interventions accordingly.
- Maintained accurate documentation of client sessions to ensure compliance with regulatory standards.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Hooter’s Girl
1 Year 1 Month- Skilled at working independently and collaboratively in a team environment.
- Adapted to new situations by quickly acquiring necessary skills and knowledge.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Medication Aide
6 Months- Administered medications accurately and timely, ensuring compliance with care plans and protocols.
- Monitored residents' health status, reporting changes to nursing staff promptly for effective interventions.
- Maintained accurate medication records, enhancing documentation accuracy and reducing discrepancies.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
Residential Aide
1 Year- Assisted residents with daily living activities, ensuring comfort and safety.
- Implemented individualized care plans, promoting residents' physical and emotional well-being.
- Collaborated with healthcare professionals to monitor resident health and progress.
- Maintained accurate documentation of resident interactions and care provided.
Cashier
8 Months- Greeted customers, assisted guests in finding merchandise, stocked and organized products on sales floor, and processed purchases.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance throughout shifts, ensuring financial integrity.
Crew Member
9 Months- Operated drive-thru, communicated with customers, and prepared food orders. Processed currency and credit card transactions accurately and efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to deliver prompt service during peak hours, enhancing customer satisfaction.
Education
AA - Psychology, Sociology
High School Diploma
Skills
Guest engagement
Positive demeanor
Safe food handling
Bilingual – Fluent Spanish and English
Patient care
EMR Systems
Microsoft Office
Audience interaction
Event coordination
Friendly
positive attitude
Certification
- Registered Behavioral Technician (RBT) January 2023
- Certified Clinical Medical Assistant (CCMA) May 2020 - May 2022
- Certified Phlebotomy Technician (CPT) June 2020 - June 2022
- CPR and First Aid Certification May 2021-May 2023
- Arizona Assisted Living Certified Caregiver August 2020
Timeline
Registered Behavior Technician
Hopebridge
12.2022 - 04.2023Read More
Entertainer/Hospitality Professional
Independant
01.2022 - 08.2026Read More
Medication Aide
Emerald Springs
07.2021 - 01.2022Read More
Hooter’s Girl
Hooters
06.2021 - 07.2022Read More
Residential Aide
Saguaro Foundation
08.2020 - 08.2021Read More
Cashier
JCPenney Co.
12.2019 - 08.2020Read More
Crew Member
McDonald's
01.2019 - 10.2019Read More
Cibola High School
High School Diploma
Read More
Arizona Western College
AA from Psychology, Sociology
Read More