Gianella Poma
Saint Cloud,FL
Summary
Dynamic customer service professional with experience at Wawa, excelling in food preparation and maintaining high cleanliness standards. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in multi-tasking and ensuring order accuracy, consistently creating positive dining experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
Saint Cloud
10.2023 - Current
- I am responsible for providing excellent customer service, preparing food and beverages, and maintaining the cleanliness and organization of the store.
- I prepare a variety of food items, including breakfast items, built-to-order sandwiches, specialty beverages, and pizzas.
- I ensure all food items are prepared according to Wawa's standards and procedures.
- I maintain the cleanliness and organization of the food preparation areas.
Host
La Margarita
Saint Cloud
08.2023 - 09.2023
- Reception and Greeting: I welcome customers, greet them, and create a positive first impression.
- Customer Service: I address customer concerns or complaints in a friendly and professional manner.
- Communication with Staff: I inform the team about customer arrivals, special requests, or any issues that arise.
- Support to Staff: I assist waitstaff and other team members with additional tasks when necessary.
Education
High School Diploma - English Language And Literature
San Pablo
Lima, Peru12.2021
Skills
- Customer service orientation
- Food preparation standards
- Cleanliness and sanitation
- Order accuracy
- Multi-tasking abilities
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Wawa
10.2023 - Current
Host
La Margarita
08.2023 - 09.2023
High School Diploma - English Language And Literature
San Pablo