Gianelle Posadas

• Verified system functionality by testing equipment and connections, identifying and correcting problems.
• Applied company safety policies consistently when performing daily tasks.
• Maintained records by documenting installation, services and repairs.
• Gathered information and reports, escalating product concerns to field services management.
• Performed on-site installation, routine maintenance and minor repairs to systems.
• Wrote detailed service reports describing work completed, issues and recommendations.
• Diagnosed and repaired mechanical issues according to industry standards.

• Edited short-term and mid-form digital video content for distribution across websites, social media and other digital platforms.
• Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
• Created engaging content for media releases, social media platforms and newsletters.

• Organized engaging front-facing displays to capture customer interest and drive revenue growth.
• Communicated and coordinated planogram execution with store management.
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
• Built effective partner store relationships to improve customer satisfaction.
• Created retail displays to highlight particular products and drive sales according to corporate strategy.

• Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
• Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
• Surveyed and supported technology assets to maintain business continuity.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

• Managed quality control and maintained high level of customer satisfaction.
• Troubleshot systems to determine appropriate resolution for reported problems with usage.
• Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
• Installed new appliances, wiring and machinery in homes with defective equipment.

• Planned, produced and edited video projects to maximize engagement.
• Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
• Posted original content to client website, updating pages to align with current branding strategies.
• Studied target audience and business offerings to devise effective call-to-action copy.
• Developed GIFs, memes and other entertaining visual content to engage audiences and gain followers.
• Proposed creative ideas to engage followers with different content types and formats.

• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Examined stock to verify conformance to quality specifications and took pride in products being distributed.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Analyzed sales figures and market trends to anticipate product needs.

• Additional Coursework in Intro to Advertising, Intro to Public Relations, Mass Media Law. Writing for PR, Advertising Copy, Media Planning and Buying,

Mass Media Research Methods

• Additional Coursework in Electronic Field Production, Editing, Sound Design, Film Writing, Screenwriting