GIANFRANCO BERTAINA
Urban Air Trampoline and Adventure Park
Brentwood
2
Languages
3
years of professional experience
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Offering a positive attitude and genuine interest in helping others. Ready to use and develop communication and problem-solving skills in a customer service and Team Member role. Committed to contributing positively and making meaningful impact on team goals.
Work History
TEAM MEMBER
3 Years 3 Months- Delivered exceptional customer service to customers by leveraging knowledge of products and services and creating welcoming, positive experiences.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Supervised free play and other activities to keep children safe and engaged.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
High School Diploma
Salutatorian
- Relevant Coursework: Sports Management
- Extracurricular Activities: Community Service
Skills
Customer service
Relationship building
Training and mentoring others
Computer and database
Positive attitude
Patience and empathy
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
TEAM MEMBER
Urban Air Trampoline and Adventure Park
05.2023 - CurrentRead More
Galileo Preparatory Academy
High School Diploma
Read More