Giang Nguyen
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Commercial Truck Driver
Old Dominion Freight Line, Inc.
03.2022 - Current
- Operated commercial vehicles safely within designated routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, mileage, and cargo for regulatory compliance.
- Collaborated with dispatch teams to optimize delivery routes and enhance efficiency.
- Assisted in training new drivers on company policies and safe driving practices.
- Enhanced customer satisfaction levels through professional communication and timely delivery of goods.
- Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Crew Leader Epoxy Applicator
Titan Garage Flooring Solutions
03.2021 - 03.2022
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained team members on installation techniques and product specifications to enhance productivity.
- Coordinated project scheduling, optimizing workflow efficiency for timely project completion.
- Implemented process improvements that reduced installation times while maintaining high-quality outcomes.
- Resolved customer inquiries and concerns promptly, enhancing overall client satisfaction with service delivery.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
Concrete Finisher
North Georgia Concrete
03.2020 - 03.2021
- Operated tools and machinery for concrete pouring and finishing tasks.
- Ensured surface quality through proper finishing techniques and equipment use.
- Collaborated with team to meet project deadlines and specifications efficiently.
- Maintained clean work environment adhering to safety regulations and practices.
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Observed manufacturer's safety procedures and corporate standards for pouring and finishing.
- Served as a reliable resource for team members and supervisors alike when it came to understanding the nuances of concrete finishing, ensuring all decisions were made with optimal results in mind.
- Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
Dealership Technician
Don Jackson Used Cars
03.2017 - 03.2020
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance services to ensure optimal vehicle performance and safety standards.
- Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
- Assisted in training junior technicians on best practices for vehicle repairs and diagnostics.
- Led troubleshooting sessions, promoting knowledge sharing among staff to resolve complex vehicle issues effectively.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Autozone Customer Representative
AutoZone
01.2015 - 03.2017
- Assisted customers in selecting auto parts and accessories, enhancing overall satisfaction.
- Managed transactions efficiently using point-of-sale systems to ensure accurate sales processing.
- Provided product knowledge and troubleshooting support for automotive issues, improving customer confidence.
- Collaborated with team members to maintain inventory accuracy through regular stock assessments.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
High School Diploma -
Frank Mcclarin High School
College Park, GA05-2014
Skills
- Accurate recordkeeping
- Safe driving practices
- Customer service
- Active listening
- Critical thinking
- Data entry
- Crew management
- Multitasking and organization
- Attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Languages
Vietnamese
Limited Working
English
Full Professional
Timeline
Commercial Truck Driver
Old Dominion Freight Line, Inc.
03.2022 - Current
Crew Leader Epoxy Applicator
Titan Garage Flooring Solutions
03.2021 - 03.2022
Concrete Finisher
North Georgia Concrete
03.2020 - 03.2021
Dealership Technician
Don Jackson Used Cars
03.2017 - 03.2020
Autozone Customer Representative
AutoZone
01.2015 - 03.2017
High School Diploma -
Frank Mcclarin High School