Hi, I’m
Gianina Arguedas
Atlanta,GA
Summary
Dynamic and results-driven Professional Content & Project Manager with extensive supervisory experience in competitive sales environments. Proven track record of outstanding management, organizational, customer service, and conflict resolution skills. Fluent in Spanish and English with expert proficiency in MS Office Suite. Recognized for achievements, including being nominated as the best department learner/leader and consistently exceeding individual and departmental metrics.
Overview
8
years of professional experience
Work History
imaTree Rental Properties
Owner & CDO
12.2019 - Current
Job overview
- Managed home renovations, design, and furnishing for rental properties.
- Created detailed project timelines and product sourcing spreadsheets to ensure efficiency
- Identified needs of customers promptly and efficiently.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered products to customer locations on time.
ROUTEMATCH by Uber
Product Manager
03.2018 - 10.2021
Job overview
- Project manager over software upgrade projects and new implementation projects
- Managed Upgrades Project Team that consisted of Technical and Training Consultants
- Completed 2-3 project Go-lives a week
- Used Salesforce to manage projects and project teams
- Conducted 1:1 meetings with individual project team members
- Designed and presented training content to new project team members, support team members and sales team members
- Owned all customer transitions from implementations to support
Athenahealth
Content & Project Manager
03.2016 - 12.2017
Job overview
- Served as Management Liaison and Escalation Trainer, specializing in client and agent conflict management.
- Developed and implemented weekly projects for workflow efficiency and training.
- Provided consistent follow-up to management and informed the team about procedural changes.
- Planned and facilitated extra-curricular company events.
- Managed client content escalations, agent complaints, and major case concerns.
- Collaborated daily with senior leadership and management to observe agent performance, enhancing service quality.
- Executed professional development through daily content quizzes and HBR article readouts for agents.
- Completed over 50 professional development courses in behavioral skills, time management, project management, organization, and effective feedback.
Education
University Overview
- Oglethorpe University Psychology
- International University of Miami Culinary Arts
Skills
- Project Management
- Team Collaboration
- Customer Service
- Conflict Resolution
- Fluent in English and Spanish
- MS Office Suite
- Salesforce
- Workflow Efficiency
- Organizational Skills
- Friendly, Positive Attitude
- Google Drive
- Project Planning
- Customer Relations
Career Accomplishments
- Best Department Learner/Leader Nomination: Acknowledged for outstanding leadership and learning contributions within the department.
- Exceeded Annual Business Review: Surpassed individual and departmental metrics, contributing to the success of the Annual Business Review.
- Client Satisfaction Improvement: Elevated team Client Satisfaction Rate from below goal to above within two months.
- Consistent Excellence: Demonstrated excellence in tenacity, time management, communication, and organizational skills for the second consecutive year.
- Top-Ranked Team: Collaborated with the team manager and quality coach to become the highest-ranked team in overall metrics, productivity, and client satisfaction.
Languages
Spanish
Native/ Bilingual
Timeline
Owner & CDO
imaTree Rental Properties
12.2019 - Current
Product Manager
ROUTEMATCH by Uber
03.2018 - 10.2021
Content & Project Manager
Athenahealth
03.2016 - 12.2017
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