Gianina Broccolino
Mount Airy,MD
Summary
Detail-oriented professional skilled in maintaining a clean and organized environment. Experienced in multitasking and providing exceptional customer service, ensuring a positive experience for both dogs and their owners during daycare interactions.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations. Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in a Hostess role.
Overview
3
3
years of professional experience
Work History
Dog Daycare Attendant
Woodbine Woofpack
Woodbine, MD
02.2025 - 01.2026
- Supervised daily activities and playtime for dogs, ensuring safety and well-being.
- Assisted in feeding, grooming, and administering medications to various dog breeds.
- Maintained cleanliness of daycare facilities, including regular cleaning and sanitization of play areas.
- Monitored dog behavior and interactions, addressing any conflicts promptly to ensure harmony.
- Developed engaging activities that promoted physical exercise and mental stimulation for dogs.
- Collaborated with team members to provide exceptional customer service to pet owners during drop-off/pick-up times.
- Trained new staff on protocols for dog care and facility management to maintain high standards of operation.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Exercised animals regularly with walks and rigorous play activities.
- Fulfilled dietary needs by preparing and administering meals according to specific dietary requirements and schedules.
- Adapted to each dog's unique needs and personality, ensuring tailored approach to care that maximized comfort and happiness.
- Ensured safe and engaging environment for dogs by closely monitoring their interactions and promptly addressing any signs of distress or aggression.
- Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
Hostess/ Carryout
Basta Pasta
Eldersburg, MD
09.2024 - 03.2025
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Managed reservation system, coordinating table assignments for efficient guest flow.
- Assisted servers by providing menu information and addressing customer inquiries effectively.
- Maintained cleanliness and organization of dining area to enhance guest comfort.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Handled guest feedback promptly, resolving issues to improve satisfaction levels.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
Restaurant Hostess
Tony Pazzo
Mount Airy, MD
06.2024 - 01.2025
- Greeted and seated guests, ensuring smooth flow of restaurant operations.
- Managed reservation system, optimizing seating arrangements for peak times.
- Assisted with menu inquiries, enhancing customer dining experience through effective communication.
- Coordinated with waitstaff to ensure timely service and address guest needs promptly.
- Maintained cleanliness and organization of entrance area, creating welcoming atmosphere for guests.
- Trained new host staff on operational procedures and customer service standards.
- Handled guest complaints professionally, improving satisfaction and retention rates.
- Collaborated with management to refine hosting processes, increasing efficiency during busy periods.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Busser
Siempre De Fiesta
Mount Airy, MD
06.2023 - 04.2024
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing and resetting tables for efficient service.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring smooth operations.
- Followed safety and sanitation protocols to maintain compliance with health regulations.
- Engaged with guests to provide exceptional service and facilitate a welcoming atmosphere.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
Education
High School Diploma -
Loyola University, Maryland
Baltimore, MD05-2029
Skills
- Cleanliness and sanitation
- Patience and empathy
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Handling complaints
- Personal presentation
- Relationship building
- Reservation handling
- Customer service
- Strong multitasking
Timeline
Dog Daycare Attendant
Woodbine Woofpack
02.2025 - 01.2026
Hostess/ Carryout
Basta Pasta
09.2024 - 03.2025
Restaurant Hostess
Tony Pazzo
06.2024 - 01.2025
Busser
Siempre De Fiesta
06.2023 - 04.2024
High School Diploma -
Loyola University, Maryland