Gianina Duran Rivera
Burlington,NJ
Summary
Dynamic Quality Manager with 6 years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Overview
11
11
years of professional experience
Work History
Quality Manager
Quality Packaging Specialist International
10.2024 - Current
- Led team of 10 quality associates including In-Bound / Outbound Inspectors, Document Control and Batch Release Team.
- Developed and executed plans, achieving +/- 95% compliance rate with industry standards on Batch Record Documentation and Customer Specifications.
Quality Controller
Quality Packaging Specialist International
11.2023 - 09.2024
- Coordinated and conducted audits and inspections.
- Trained 6 new hires on quality assurance protocols and best practices, enhancing team competency.
- Streamlined documentation processes.
- Improved quality processes for increased efficiency and effectiveness between QA & QC.
Quality Control Manager
Quality Packaging Specialist International
03.2020 - 10.2023
- Developed and maintained quality metrics dashboards, improving data transparency
- Collaborated with production teams to address quality issues, achieving reduction in reworks
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
- Fostered detailed-oriented environment, encouraging meticulous attention to quality at all stages.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
Quality Control Supervisor
Quality Packaging Specialist International
11.2018 - 03.2020
- Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
- Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
Quality Control Inspector
Quality Packaging Specialist International
02.2018 - 09.2018
- Inspected incoming and outgoing materials for accuracy and quality.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
Master Leader
Quality Packaging Specialist International
03.2014 - 10.2017
- Facilitated communication between departments to ensure seamless coordination of production activities.
- Implemented Lean Manufacturing principles, reducing waste throughout the production process without compromising quality or efficiency.
- Ensured consistent product quality by establishing clear specifications, monitoring key metrics, and enforcing strict adherence to best practices across the entire team.
- Enhanced production efficiency by implementing streamlined processes and optimizing team workflows.
- Coordinated shift handovers effectively, maintaining clear communication channels between outgoing and incoming teams for seamless transition periods without downtime or error risks during changeovers.
- Boosted employee morale through open communication channels, constructive feedback, and recognition of individual contributions to overall team success.
- Monitored inventory levels to ensure timely materials delivery needed for production operations.
- Managed daily production schedules to meet customer demands while maintaining high-quality standards.
Education
Bachelor of Science - Business Administration And Management
Universidad Nacional Pedro Henriquez Urena
Santo Domingo, Dominican Republic10-2013
Skills
- Documentation Management
- Excellent researching skills
- Continuous Improvement driven
- Documentation control
- Corrective actions
- Quality management systems
- Team Training
- Analytical mindset
- Quality metrics
- External audit support
- Positive attitude
- Teamwork and collaboration
- Problem-solving abilities
- Bilingual
Timeline
Quality Manager
Quality Packaging Specialist International
10.2024 - Current
Quality Controller
Quality Packaging Specialist International
11.2023 - 09.2024
Quality Control Manager
Quality Packaging Specialist International
03.2020 - 10.2023
Quality Control Supervisor
Quality Packaging Specialist International
11.2018 - 03.2020
Quality Control Inspector
Quality Packaging Specialist International
02.2018 - 09.2018
Master Leader
Quality Packaging Specialist International
03.2014 - 10.2017
Bachelor of Science - Business Administration And Management
Universidad Nacional Pedro Henriquez Urena
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