Giankarlo Rubio

• Established positive guest relationships through consistent delivery of excellent customer service.
• Assisted in the training of new team members, ensuring consistent service quality across all attendants.
• Reduced wait times for guests with effective communication and coordination among valet team members.
• Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
• Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.

- Served consumers with swift and quality service.

- Completed all assigned tasks to expectation in a timely manner.

- Aided partners in need of support efficiently and effectively

- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.

- Coached new hires and offered guidance to struggling personnel.

- Built strong connections with my team to boost morale and maintain effective communication.

- Communicated with partners consistently to keep an optimal workflow.

- Developed strong product knowledge to upsell menu items and increase overall sales revenue.

- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.