GIANLUCA CIANGI
Berkeley,CA
Summary
Friendly and dependable college student with strong customer service skills and experience handling fast-paced environments, known for being punctual, approachable, and a quick learner. Seeking a retail role focused on customer experience and sales.
Overview
8
8
years of professional experience
Work History
Bookseller
Half Price Books
Berkeley, CA
06.2025 - 01.2026
- Provided exceptional customer service by addressing inquiries on books and providing book recommendations
- Bought books from 15+ daily customers and determined price points and inventory need.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and inventory management.
- Managed inventory levels, restocking items as needed to prevent shortages.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured punctual store openings and closings to maintain operational efficiency.
Server
Vista Del Monte Retirement Community
Santa Barbara, CA
04.2023 - 08.2023
- Assisted in maintaining cleanliness and organization of dining area, ensuring a welcoming atmosphere.
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Managed multiple tables efficiently during peak hours, enhancing overall service speed and quality.
- Trained new staff on menu items, service protocols, and customer interaction best practices.
- Resolved guest complaints effectively, contributing to positive dining experiences and repeat business.
- Conducted regular inventory checks of supplies, ensuring adequate stock levels for uninterrupted service operations.
Food Handler/Cashier
Fat Daddy's BBQ Truck
Kensington, CA
06.2018 - 08.2021
- Assisted in maintaining cleanliness and organization of workstations and storage areas.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Collaborated with team members to streamline food service operations during peak hours.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Trained new staff on proper food handling techniques and workplace safety standards.
Cashier
Arinell's Pizza
Albany, CA
12.2019 - 04.2020
- Adapted quickly to changing menus and customer preferences.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Supported kitchen staff in daily operations, including prep work, cooking, and serving,
Education
Communications
Berkeley Community College
Berkeley04-2026
EF Language School
Rome, Italy12-2024
Communications
Santa Barbara City College
Santa Barbara01-2023
Skills
- Bilingual - English and Italian
- Reading comprehension
- Clear interpersonal communication
- Customer service and retention
- Dependable and timely professional
- Collaborative team member
Availability
Available weekdays, evenings, and weekends.
References
References available upon request
Timeline
Bookseller
Half Price Books
06.2025 - 01.2026
Server
Vista Del Monte Retirement Community
04.2023 - 08.2023
Cashier
Arinell's Pizza
12.2019 - 04.2020
Food Handler/Cashier
Fat Daddy's BBQ Truck
06.2018 - 08.2021
Communications
Berkeley Community College
EF Language School
Communications
Santa Barbara City College