Marisela Magana
Fremont,CALIFORNIA
Summary
Analytical problem solver with a commitment to efficiency and effectiveness. I am a motivated individual seeking new challenges and opportunities for development. Demonstrating strong work ethic, adaptability, and interpersonal skills through years of supervisory and office administration roles. Capable of working autonomously and quickly mastering new competencies.
Overview
8
8
years of professional experience
Work History
Bookseller
Half Price Books
Fremont, CA
08.2022 - Current
- Participating in ongoing training to stay up to date on product knowledge and customer service best practices.
- Evolving visual merchandising optimization, resulting in a higher point of sale.
- Consistently met or exceeded daily sales targets by proactively identifying and suggesting relevant products and services.
- Conducting time management and self-management prioritization.
- Handle a wide range of customer inquiries, complaints, and requests, with a focus on swift problem resolution.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
- Analyzed sales data to identify trends and improve inventory management.
- Developed outreach strategies to connect with diverse populations effectively.
Scheduling Coordinator
Amys
San Jose, CA
02.2022 - 09.2022
- Developed scheduling processes to meet production objectives efficiently.
- Communicated schedule adjustments to relevant department personnel and ancillary areas.
- Utilized MS Office and Excel for data analysis and spreadsheet creation.
- Researched and prepared reports for management and governmental agencies.
- Led initiatives to streamline the payroll process, enhancing efficiency and accuracy, resulting in a decrease in discrepancies.
- Gathered timesheets to prepare weekly payroll data for payroll coordinator processing.
- Employed a results-driven approach with high office management software knowledge, increasing office productivity.
- Managed the payroll help desk for over 200 employees, addressing inquiries about accurate time entry.
- Supported HR and recruitment in posting job listings, filtering resumes, and initial candidate communications, such as scheduling interviews.
- Collaborated with the HR team to successfully coordinate two recruitment drives, increasing the talent pool by 30%.
- Conducted thorough candidate screenings to assess qualifications and fit.
Shift Supervisor
Starbucks
Fremont, CALIFORNIA
09.2017 - 01.2022
- Delegated tasks based on employee strengths, resulting in increased workflow efficiency.
- Developed and executed an omnichannel strategy, integrating in-store and mobile experiences, leading to a boost in customer engagement.
- Motivated staff to complete tasks effectively while maintaining high standards of performance.
- Executed thorough store opening and closing procedures, including register setup.
- Spearheaded the inventory management system, resulting in a reduction in stockouts.
- Resolved customer inquiries effectively, enhancing overall service experience.
- Maintained exceptional organizational skills in a high-volume environment, allowing my team to function seamlessly.
Education
Some College (No Degree) - Business Analytics
Ohlone College
Fremont, CASkills
- Bilingual (Spanish and English)
- Ability to adapt based on demand
- Process optimization and a high level of organizational skills
- Flexibility toward scheduling
- Multitasking and prioritization efficiency
- Strong written and verbal literacy
- Problem-solving aptitude
- Time and project management
- Computer proficiency (Microsoft Word, Excel, Outlook, Teams, BI )
Timeline
Bookseller
Half Price Books
08.2022 - Current
Scheduling Coordinator
Amys
02.2022 - 09.2022
Shift Supervisor
Starbucks
09.2017 - 01.2022
Some College (No Degree) - Business Analytics
Ohlone College