Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gianluigi De Falco

Server Manager
Miami Beach,FL

Summary

Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Manager's Assistant

That's Amore Restaurant
11.2023 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Ran errands to support daily needs of management.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Created employee schedules to align coverage with forecasted demands.

Server Manager

Pane & Vino
11.2022 - 11.2023
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.

Server

Ua' Arte & Pizza
09.2020 - 11.2022
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Server

Fanti
05.2019 - 09.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Student Server

Richy’s Restaurant & Café
05.2018 - 09.2018
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.

Education

High School Diploma -

IIS Tonino Guerra, Alberghiero
Cervia, IT
09.2016 - 06.2021

No Degree - English Education

Language On
Miami Beach, FL
05.2001 -

Skills

    Restaurant Operations

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Certification

B2

Timeline

Manager's Assistant

That's Amore Restaurant
11.2023 - Current

Server Manager

Pane & Vino
11.2022 - 11.2023

Server

Ua' Arte & Pizza
09.2020 - 11.2022

Server

Fanti
05.2019 - 09.2020

Student Server

Richy’s Restaurant & Café
05.2018 - 09.2018

High School Diploma -

IIS Tonino Guerra, Alberghiero
09.2016 - 06.2021

No Degree - English Education

Language On
05.2001 -
Gianluigi De FalcoServer Manager