Gianluigi De Falco
Server Manager
Miami Beach,FL
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Manager's Assistant
That's Amore Restaurant
11.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Ran errands to support daily needs of management.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Attended monthly sales meetings and reported pertinent information to employees.
- Created employee schedules to align coverage with forecasted demands.
Server Manager
Pane & Vino
11.2022 - 11.2023
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Welcomed and greeted guests before presenting special menu items to clients.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Server
Ua' Arte & Pizza
09.2020 - 11.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server
Fanti
05.2019 - 09.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Student Server
Richy’s Restaurant & Café
05.2018 - 09.2018
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Education
High School Diploma -
IIS Tonino Guerra, Alberghiero
Cervia, IT 09.2016 - 06.2021
No Degree - English Education
Language On
Miami Beach, FL 05.2001 -
Skills
Restaurant Operations
Performance Tuning
Crew Coordination
Team Training
Money Handling
Expense Tracking
Food plating and presentation
Catering Services
Organizational Skills
Adaptability
Problem-solving abilities
Attention to Detail
Customer Service
Inventory Control
Database Administration
Intuit QuickBooks
Certification
B2
Timeline
Manager's Assistant
That's Amore Restaurant
11.2023 - Current
Server Manager
Pane & Vino
11.2022 - 11.2023
Server
Ua' Arte & Pizza
09.2020 - 11.2022
Server
Fanti
05.2019 - 09.2020
Student Server
Richy’s Restaurant & Café
05.2018 - 09.2018
High School Diploma -
IIS Tonino Guerra, Alberghiero
09.2016 - 06.2021
No Degree - English Education
Language On
05.2001 -