Gianna Adam
Buffalo,NY
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Coordinator
Aspire Of Western New York
Buffalo, NY
07.2025 - 01.2026
- Led daily operations to ensure compliance with residential safety regulations.
- Developed and implemented resident engagement programs to enhance community satisfaction.
- Supervised staff performance, providing training and mentorship to improve service delivery.
- Conducted regular inspections of facilities to maintain high standards of cleanliness and functionality.
- Facilitated communication between residents and management, addressing concerns promptly and effectively.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Mentored team members, fostering skill development and knowledge sharing.
- Coordinated training sessions to ensure staff proficiency in support systems.
- Performed 24/7 On Call duties
Direct Support/Team Leader/Supervisor
People Incorporated
Williamsville, NY
01.2020 - 03.2025
- Maintained clean, safe, and well-organized patient environment.
- Documentation done accurately and submitted in a timely manner
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behaviors
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals
- Responsible for 6 staff, including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Increased team productivity by implementing performance metrics and setting clear expectations.
- Developed training materials to ensure consistent support team knowledge and skills.
- Preformed daily on-call duties
Shift Supervisor
Tim Hortons
Buffalo, NY
02.2016 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Education
High School Diploma -
Kenmore West Senior Highschool
Kenmore, NY06-2018
Vocational-Technical Education In Nursing
Erie 1 Boces
Tonawanda, NY06-2018
Skills
- Effective Time management
- Attention to detail
- Relationship building
- Disability awareness
- Organizational skills
- Problem-solving abilities
- Adaptability
- Multitasking Abilities
- Reliability
Certification
- CPR/AED Certification
- SCIP Certification
Timeline
Team Coordinator
Aspire Of Western New York
07.2025 - 01.2026
Direct Support/Team Leader/Supervisor
People Incorporated
01.2020 - 03.2025
Shift Supervisor
Tim Hortons
02.2016 - 12.2019
High School Diploma -
Kenmore West Senior Highschool
Vocational-Technical Education In Nursing
Erie 1 Boces