Gianna Aiello
Ronkonkoma,NY
Summary
Dedicated professional with a solid background in customer service and a proven ability to resolve inquiries and maintain high satisfaction rates. Skilled in leveraging communication and problem-solving expertise to enhance the customer experience. Strong leader focused on streamlining operations and driving organizational efficiency through independent decision-making and sound judgment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Uncle Giuseppe's Marketplace
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed store's opening and closing procedures and kept track of the money they earned and spent throughout the day.
Barista
Dunkin' Donuts
09.2020 - 09.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Pizza Shop Assistant
Andiamos
03.2019 - 03.2020
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
Education
Bachelor In Arts - Industrial And Organizational Psychology
St. Joseph's University, New York - Long Island
Patchogue, NYSkills
- Critical thinking
- Conflict resolution
- Staff training
- Accounting and bookkeeping
- Strong work ethic
Affiliations
April 2022-Present | Delta Phi Epsilon | St. Joseph’s University, New York - Long Island
Vice President of Membership Development
- Manage the chapter’s membership education and membership development programs.
- Raise $1,100 for our educational Foundation through I and the new members
- Work alongside the Leadership Team to have enhanced decision-making, increased accountability, access to diverse perspectives, leadership development opportunities, improved strategic planning, and the ability to oversee major policies
Timeline
Customer Service Representative
Uncle Giuseppe's Marketplace
10.2021 - Current
Barista
Dunkin' Donuts
09.2020 - 09.2021
Pizza Shop Assistant
Andiamos
03.2019 - 03.2020
Bachelor In Arts - Industrial And Organizational Psychology
St. Joseph's University, New York - Long Island
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