Gianna Barlanti
Palm Coast ,FL
Summary
Dynamic debt collector with proven success at National Debt Relief, utilizing effective debt recovery strategies and exceptional communication skills to resolve disputes and foster positive relationships. Recognized for a goal-oriented mindset and expertise in skip tracing, consistently achieving timely account resolutions while maintaining customer satisfaction.
Overview
6
6
years of professional experience
Work History
Debt Collector
National Debt Relief
Oceanside, NY
08.2021 - 12.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Cashier Team Lead
Bjs Wholesales Club
Freeport, NY
06.2019 - 08.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Diploma -
Oceanside High School
Oceanside, NY06.2020
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
Timeline
Debt Collector
National Debt Relief
08.2021 - 12.2024
Cashier Team Lead
Bjs Wholesales Club
06.2019 - 08.2020
Diploma -
Oceanside High School