Gianna Bourland
Pottersville,MO
Summary
Dynamic professional with a strong background in delivering personalized product recommendations and cultivating lasting customer relationships. Exceptional communication skills enhance guest education on product features and optimal usage, improving the overall experience. Proficient in staying current with industry trends and regulatory compliance, ensuring a safe, informed, and enjoyable environment for all customers. Committed to fostering customer satisfaction and loyalty through tailored service and expert knowledge.
Overview
11
11
years of professional experience
Work History
Stocker
Ramey's Grocery
2024.06 - Current
- Stock shelves efficiently to maintain product availability and presentation.
- Organize inventory to optimize space and improve accessibility for customers.
- Monitor stock levels and report discrepancies to ensure accurate inventory management.
Crew
Little Caesars
2023.01 - 2024.01
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Prepared pizzas and other menu items according to standardized recipes and specifications.
- Managed cash register operations, processed transactions accurately, and balanced drawers at shift end.
Crew
Arby’s
2021.01 - 2023.01
- Assisted in training new crew members on operational procedures and customer service techniques.
- Collaborated with team members to optimize workflow during peak hours for improved service efficiency.
- Streamlined food preparation processes, contributing to faster service delivery without compromising quality.
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
Cashier
Ramey’s
2019.01 - 2020.01
- Built relationships with customers to encourage repeat business.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained sanitary work area.
Shift Manager
Dollar General
2017.01 - 2019.01
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Resolved customer issues promptly, enhancing satisfaction and fostering loyalty within the community.
Shift Lead
Ropers Saloon
2015.01 - 2017.01
- Handled customer inquiries professionally, offering personalized recommendations based on preferences or dietary restrictions.
- Collaborated with the bar manager to develop new drink recipes and promotions, increasing overall sales.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
GED -
Adult Education & Literacy Program
West Plains, MO2025-04
Skills
- Excellent customer service
- Friendly and personable communication
- Organization and time management
- Attention to detail
- Effective team collaboration
- Cash handling and management
- Critical thinking
- Punctual and reliable
- Calm under pressure
Timeline
Stocker
Ramey's Grocery
2024.06 - Current
Crew
Little Caesars
2023.01 - 2024.01
Crew
Arby’s
2021.01 - 2023.01
Cashier
Ramey’s
2019.01 - 2020.01
Shift Manager
Dollar General
2017.01 - 2019.01
Shift Lead
Ropers Saloon
2015.01 - 2017.01
GED -
Adult Education & Literacy Program