GIANNA BUONO
Hamden
Summary
Dynamic and customer-focused professional with experience at The Village Bistro, Sobol, and Viron Rondo Osteria, excelling in clear communication and teamwork. Proven ability to enhance guest satisfaction and streamline operations through effective problem-solving and time management. Committed to maintaining high standards while supporting team objectives and driving results in fast-paced environments. Highly motivated individual to succeed in pleasant customer service and maintain clean organized work spaces.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Viron Rondo Osteria
Cheshire, CT
08.2025 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Addressed guest inquiries and resolved issues, maintaining high satisfaction levels.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Shift Leader
Sobol New Haven
New Haven, Connecticut
08.2023 - Current
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
Hostess
The Village Bistro
Woodmont, CT
06.2022 - 08.2023
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed, such as bussing tables, and running food to customers.
- Assisted in seating guests and managing the wait list.
- Communicated clearly with servers regarding guest needs or requests.
- Maintained clean and neat workplace and dining room area.
Education
High School Diploma -
Hill Regional Career High School
New Haven06.2025
Skills
- Clear Communication
- Complex Problem-Solving
- Time Management
- Crew Leadership
- Teamwork and Collaboration
- Cleaning and sanitation
Certification
- CPR Certification
- Medical Assistant Certification
Timeline
Hostess
Viron Rondo Osteria
08.2025 - Current
Shift Leader
Sobol New Haven
08.2023 - Current
Hostess
The Village Bistro
06.2022 - 08.2023
High School Diploma -
Hill Regional Career High School