Zarria Smith
Arlington,TX
Summary
Hi! I am a eager and enthusiastic learner looking forward to joining your team. I love fast paced, hands on work and I am always open to constructive criticism. I would love for you to consider my work ethic and various skills.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, latte art, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess
Uncle Julio's
Dallas, TX
05.2023 - 11.2024
- Greeted guests upon arrival and escorted them to their tables.
- Provided menus to customers and answered questions regarding menu items.
- Answered phones promptly to record and confirm reservations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Verified reservations and wait times with customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Barista
Hyatt
Frisco, TX
05.2021 - 12.2023
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Received and accurately processed customer payments.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Cashier
Costco Wholesale
04.2018 - 04.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
Bachelor's degree - Psychology
University of North Texas
Denton, TX12-2025
Skills
- Host/hostess experience
- Cleaning Experience
- Barista experience
- Cash Handling
- Coffee Experience
- Sales
- Organizational Skills
- Communication skills
- Restaurant experience
- Nutrition
- Food safety
- Customer service
- Complaint handling
- Detail-oriented
- High volume dining
- Patience and empathy
- Product restocking
- Liquor law compliance
- Clear communication
- Reliability and punctuality
Certification
- CPR Certification
- CPI Certification
- Food Handler Certification
Timeline
Hostess
Uncle Julio's
05.2023 - 11.2024
Barista
Hyatt
05.2021 - 12.2023
Cashier
Costco Wholesale
04.2018 - 04.2021
Bachelor's degree - Psychology
University of North Texas