Gianna Coscia
Miami,FL
Summary
Motivated and compassionate nursing student at the College of the Florida Keys with strong communication, leadership, and patient-centered care skills. Experienced in customer service, education support, and swim instruction in fast-paced environments. Recognized for being highly organized, dependable, and able to work effectively both independently and within a team. Eager to apply clinical knowledge, professionalism, and strong interpersonal skills to a healthcare-focused role while continuing nursing education.
I have demonstrated strong leadership and communication skills, fostering positive and productive learning environment.
Overview
5
5
years of professional experience
Work History
Head Swim Instructor
South Florida Swim
12.2025 - Current
- Lead swim instruction programs focused on water safety and drowning prevention for children of various age groups.
- Conduct CPR and drowning prevention education while promoting safe swimming practices.
- Supervise instructors and assist in creating a safe, encouraging, and structured learning environment.
- Build strong communication and leadership skills through working closely with students and families.
After Care Leader
Miami Dade County Public Schools
Miami
01.2023 - 11.2025
- Supervised and managed classrooms while ensuring a safe, organized, and supportive environment for students.
- Assisted students with daily activities and provided support to staff members when needed.
- Helped coordinate school events and activities while maintaining strong leadership and communication skills.
- Oversaw day-to-day activities of 10 employees in a school establishment, fostering inspiring atmosphere to optimize employee experiences.
Customer Service Representative
Publix
03.2021 - 01.2022
- Provided excellent customer service in a fast-paced retail environment while assisting customers with questions and concerns.
- Maintained professionalism and strong communication skills when interacting with customers and team members.
- Demonstrated reliability, teamwork, and attention to detail during daily operations.
- Assisted in training new team members on customer service protocols and best practices.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction rates.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Managed escalated issues professionally, providing solutions that aligned with company policies and values.
Education
High School Diploma - Nursing Program
College of The Florida Keys
Florida, Keys05-2026
Associate of Science - Nursing
Miami Dade College
Miami, FL06-2025
High School Diploma -
Miami Palmetto Senior High School
Miami, FL06-2024
Skills
- Customer Service
- Communication (Verbal and Written)
- Team Collaboration
- Leadership
- Time Management
- Highly Organized
- Fast Learner
- Compassionate Care
- Problem Solving
- Customer Service-oriented
- Strong leadership
- Team management experience
- Task prioritization
- CPR/AED certified
Languages
English (Fluent)
Spanish (Basic/Conversational)
Timeline
Head Swim Instructor
South Florida Swim
12.2025 - Current
After Care Leader
Miami Dade County Public Schools
01.2023 - 11.2025
Customer Service Representative
Publix
03.2021 - 01.2022
High School Diploma - Nursing Program
College of The Florida Keys
Associate of Science - Nursing
Miami Dade College
High School Diploma -
Miami Palmetto Senior High School