Riley Thomas
Bellingham,WA
Summary
Dynamic leader with a proven track record at Newport Hills Swim and Tennis Club, enhancing swimmer performance and safety through personalized training and vigilant supervision. Skilled in staff training and customer service, demonstrated patience and empathy, elevating instructional quality and ensuring high customer satisfaction. Excelled in coordinating schedules and managing diverse learning environments.
Overview
4
4
years of professional experience
Work History
Head Swim Instructor
Newport Hills Swim and Tennis Club
2023.01 - 2024.09
- Improved swimmer performance by developing personalized training plans for each participant.
- Answered emails pertaining to questions about the swim lesson program
- Coordinated scheduling with instructors and scheduled staff members using scheduling software
- Led training sessions for fellow instructors on teaching techniques, elevating the overall quality of instruction offered at the facility.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Summer Camp Director
Newport Hills Swim and Tennis Club
2022.06 - 2023.08
- Ensured camper safety through diligent supervision, risk management procedures, and adherence to established protocols.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Coordinated daily schedules for staff assignments throughout the summer season.
- Addressed any issues or concerns raised by parents professionally and efficiently, ensuring a high level of customer satisfaction.
- Oversaw team of counselors and support team members.
Substitute Paraeducator
Renton School District
2021.09 - 2022.06
- Provided support during classes, group lessons, and classroom activities.
- Assisted teachers with classroom management
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students.
- Delivered curriculum in both one-on-one lessons and group learning environments.
Front Desk Receptionist
Newport Hills Swim and Tennis Club
2020.06 - 2021.09
- Scheduled, coordinated and confirmed reservations and classes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
Education
Psychology
Western Washington University
Bellingham, WA06.2025
Associate of Arts -
Bellevue College
Bellevue, WA12.2023
High School Diploma -
Hazen Senior High School
Renton, WA06.2021
Skills
- Strong leadership abilities
- Patience and Empathy
- Customer Service-Oriented
- Staff Training and Development
Timeline
Head Swim Instructor
Newport Hills Swim and Tennis Club
2023.01 - 2024.09
Summer Camp Director
Newport Hills Swim and Tennis Club
2022.06 - 2023.08
Substitute Paraeducator
Renton School District
2021.09 - 2022.06
Front Desk Receptionist
Newport Hills Swim and Tennis Club
2020.06 - 2021.09
Psychology
Western Washington University
Associate of Arts -
Bellevue College
High School Diploma -
Hazen Senior High School
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