Gianna Di Lello
Winter Garden,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Fantasyland West Attractions
Walt Disney World Company
Lake Buena Vista, FL
03.2024 - Current
- Adhere to safety measures in daily operations involving ride systems.
- Problem-solving in a fast-paced environment while remaining efficient and calm under pressure.
- Handling a high volume of guests daily while maintaining our queue lines, load, and unload platforms.
- Performing constant safety checks with our ride vehicles to ensure guest safety.
- Entertaining guests to enhance their Disney experience.
- Greeting guests in a welcoming, themed way, and remaining knowledgeable when answering questions.
- Working in a team environment to make the workplace more productive.
Disney's Special Activities VIP Tour Support
Walt Disney World Company
Lake Buena Vista, FL
07.2023 - 03.2024
- Providing a premium service to our guests by greeting them as they enter each park, and offering a selection of snacks and bottled beverages.
- Managing a fleet of vehicles by recording their numbers on tracking paperwork, and securing the matching key for each driver.
- Delegating tasks to other members of our team by practicing communication and safety.
- Providing support to our tour guides to ensure they and their guests reach the destination efficiently.
- Assisted high-profile guests professionally.
- Setting up a clean and organized viewing location for our guests to enjoy our various parades and fireworks.
- Managing our supply by consistently reviewing expiration dates and amounts.
Disney Springs Merchandise Zone 3
Walt Disney World Company
Lake Buena Vista, FL
03.2023 - 07.2023
- Practice food safety while creating various forms of fresh treats and fulfilling placed orders.
- Embroidered hats and clothing items to create a custom piece of merchandise for our guests.
- Packaged fragile and expensive pieces to be shipped in a timely manner.
- Entertained guests and kept them engaged while assisting them to meet their needs.
- Used multiple forms of themed greetings to be courteous and to immerse our guests in their shopping experience.
- Consistently restocked shelves to maintain the appearance of our shops while checking our smart stock devices for the amount of items we have to efficiently put them on the shelves.
- Maintaining the cleanliness of our shops by using the tools available to me.
Floor Lead
Sierra Lily
Poughkeepsie, NY
03.2020 - 03.2023
- Shared product knowledge with guests while making personal recommendations and connections.
- Performed regular stock checks to ensure accuracy of inventory levels and restocked merchandise as needed.
- Placed product orders to restock existing items or to find new pieces of merchandise.
- Managed multiple websites and produced graphic designs for them.
- Managed our staff in a welcoming and safe environment while taking care of their needs and those of our guests.
Education
Some College (No Degree) - Health Sciences
Westchester Community College
Valhalla, NYSome College (No Degree) - Marketing
Hudson Valley Community College
Troy, NYSkills
- Multitasking
- Analytical
- Friendly, positive attitude
- Excellent communication
- Flexible and adaptable
- Conflict resolution
- Teamwork and collaboration
Timeline
Fantasyland West Attractions
Walt Disney World Company
03.2024 - Current
Disney's Special Activities VIP Tour Support
Walt Disney World Company
07.2023 - 03.2024
Disney Springs Merchandise Zone 3
Walt Disney World Company
03.2023 - 07.2023
Floor Lead
Sierra Lily
03.2020 - 03.2023
Some College (No Degree) - Health Sciences
Westchester Community College
Some College (No Degree) - Marketing
Hudson Valley Community College