Gianna Estrada

Cashier, Cook, Certified Trainer

Raising Canes

04.2023 - 08.2023

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Processed POS transactions, including checks, cash and credit purchases or refunds
Reviewed and resolved differences between accounting information and cash drawer
Maintained reports of transactions and greeted customers when entering and leaving establishment
Resolved customer complaints and maintained clean and tidy checkout area
Checked each food item for freshness and provided feedback to kitchen supervisor for removal
Handled portion control activities according to specified instructions provided by chef
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
Tested temperatures of food at specified intervals by using food thermometers
Cleaned counters, food preparation areas and equipment with sanitizing spray to prevent cross-contamination from raw meat and other items
Mentored new hires, resulting in stronger staff development and increased productivity
Identified and proactively solved internal problems related to employee turnover by revamping training approaches
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Set positive example for team members by providing high-quality, efficient service
Maintained current knowledge of all team position requirements
Taught new team members correct procedures for all areas of operations