Gianna Federico-Kelly

• Speak to many customers on a daily basis, constantly answering questions about various issues ranging from medication to insurance.
• Building a report with customers to make the interactions feel more genuine and comfortable.
• Fill prescriptions accurately at a quick pace in order to keep a steady work flow and avoid getting backed up.
• Solve issues quickly as the work environment is fast paced.
• Learn the intricacies of a complex IC system.
• Worked at drive through medication pick up window as well as front end.
• Dealt with insurances to solve issues regarding prescriptions.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

Friendly Sandwich Artist skilled in preparing and organizing ingredients and components to maximize productivity in high-paced environment. Customer service abilities demonstrated in foodservice industry.