- I enjoy helping others and giving back to the community
- Cooking
- Participating in local clean-up initiatives
- Volunteer Travel
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Pilates
- Fundraising Events
- Surfing
- Horseback Riding
- Music
- Documenting and sharing travel experiences
- Animal Care
- Fashion and Style
- Photography
- Road Trips
Gianna Hawran
Naples,FL
Summary
Dynamic professional with a proven track record in customer service and problem-solving. Expertise in transaction handling and team collaboration, committed to enhancing customer satisfaction and driving operational efficiency.
Overview
5
5
years of professional experience
Work History
Hostless/Cashier/Head Food Runner
The Crust Pizza
Naples, FL
10.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to streamline checkout processes during peak hours.
- Implemented upselling techniques, enhancing overall customer experience and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Babysitter
Myself
Naples, FL
01.2021 - Current
- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed age-appropriate learning materials to enhance educational experiences.
- Communicated effectively with parents regarding children's progress and behavior.
- Implemented daily routines to establish structure and consistency for children.
- Resolved conflicts among children, promoting cooperation and teamwork skills.
- Organized fun and educational outings to foster social interactions and learning.
- Played games, worked on puzzles, and read books to young children.
- Adapted strategies based on individual children's needs, enhancing overall care quality.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Arranged transportation for school and activities, ensuring punctuality.
- Encouraged positive behavior and manners through example and gentle guidance.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Managed scheduling of playdates, appointments, and extracurricular activities for structured days.
Education
No Degree -
Aubrey Rogers
Naples FlSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Issue resolution
- Organizational growth
- Transaction handling
- Problem-solving
- Honest and dependable
Accomplishments
- Honor roll
- 4.7 GPA
- CPR Certified
- Positive referrals
- Project on Poverty and solutions
- 3 year part time job
- Saving money and managing my finances
- Volunteer regularly at food kitchens and beach clean ups
- Involved in Best Buddy special needs program
- Organized blood drives
- Tutoring kids in my community
- 2 years of Spanish classes
Affiliations
- Red Cross Organization
- Best Buddies organization
- Meals of Hope
- Key Club volunteering
- Foster Village SWFL
Interests
Timeline
Hostless/Cashier/Head Food Runner
The Crust Pizza
10.2024 - Current
Babysitter
Myself
01.2021 - Current
No Degree -
Aubrey Rogers