Gianna Hernandez
Summary
Resourceful Customer Service Crew Member known for high productivity and efficient task completion. Possess strong communication skills, adept at conflict resolution, and skilled in time management. Excel in building positive relationships with customers by leveraging empathy, patience, and active listening. Committed to enhancing team performance and customer satisfaction through proactive problem-solving.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Crew Member
McDonald's
Deltona
08.2025 - Current
- Provided exceptional customer service in a fast-paced environment.
- Operated cash registers and processed transactions accurately.
- Prepared and served food items according to company standards.
- Assisted in training new crew members on operational procedures.
- Maintained customer-facing spaces in neat, clean and well-stocked condition.
- Assisted with stocking shelves, organizing displays and maintaining cleanliness of store environment.
- Managed online orders, ensuring that shipments are processed correctly and timely delivered to customers.
- Answered customer questions regarding products, pricing, availability and services.
- Went above and beyond to help customers and meet needs, delivering exceptional customer service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front of House Employee
Chik-Fil-A
Sanford
12.2024 - 08.2025
- Greeted customers warmly and ensured a welcoming atmosphere.
- Took customer orders accurately and efficiently at the front counter.
- Prepared food items according to company standards and safety guidelines.
- Assisted in training new staff on customer service protocols and procedures.
- Maintained cleanliness of dining area and service stations throughout shifts.
- Handled cash transactions with precision at the register during busy periods.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Communicated orders to kitchen staff in an accurate and timely fashion.
Education
Pine Ridge High School
Deltona, FloridaSkills
- Cash handling
- Food safety
- Customer service
- Order processing
- Conflict resolution
- Attention to detail
- Problem solving
- Multitasking ability
- Adaptability
- Staff training
- Time management
- Communication skills
- Organizational skills
Timeline
Customer Service Crew Member
McDonald's
08.2025 - Current
Front of House Employee
Chik-Fil-A
12.2024 - 08.2025
Pine Ridge High School