Gianna Janiga
Harrisonburg,VA
Summary
Professional retail worker with proven track record in training and mentoring. Skilled in cash handling, customer service, and point-of-sale systems, with strong focus on team collaboration and achieving consistent results. Reliable and adaptable, ensuring smooth operations and high performance in dynamic environments. Known for excellent communication and leadership abilities, fostering productive and motivated team atmosphere.
Overview
4
4
years of professional experience
Work History
Cashier/ Trainer/Front End Associate
Krogers Grocery Store
04.2021 - Current
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Operated POS system to complete cash, credit and check transactions.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
Education
Bachelor of Science - Communicative Sciences And Disorders
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
Hidden Valley High School
Roanoke, VA05-2024
Skills
- Patience and empathy
- Restocking shelves
- Workplace safety
- Cleanliness maintenance
- Stress tolerance
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Adaptability and dependability
Timeline
Cashier/ Trainer/Front End Associate
Krogers Grocery Store
04.2021 - Current
Bachelor of Science - Communicative Sciences And Disorders
James Madison University
High School Diploma -
Hidden Valley High School
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