Gianna Johnson
Billings
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
iDeal Naturals
Billings, MT
10.2022 - Current
- Trained new team members.
- Designed and updated menus, posters, and signage.
- Wrote new standard operating procedures.
- Improved profit margins.
- Ensured all deadlines were achieved or exceeded.
- Led team training initiatives to enhance product knowledge and customer service skills.
- Developed operational strategies to streamline inventory management and reduce waste.
Preschool Teacher
The Little Pumpkin Patch
Billings, MT
01.2022 - 10.2022
- Established a behavior modification plan.
- Helped students overcome learning obstacles.
- Designed collaborative arts and crafts projects.
- Developed an emotionally supportive learning environment.
- Maintained compliance with early childhood education guidelines.
Barista Shift Leader
City Brew Coffee
Billings, MT
04.2021 - 04.2022
- Supervised daily barista operations, ensuring high-quality beverage preparation and customer service.
- Boosted beverage consistency.
- Supervised employees ensuring compliance to all company rules and regulations.
- Improved overall response time during peak hours.
- Supervised opening and closing procedures.
- Trained and mentored new staff on coffee brewing techniques and customer engagement strategies.
Hostess Server
Olive Garden Italian Restaurant
Billings, MT
10.2019 - 04.2021
- Managed front-of-house operations to ensure seamless guest experiences and efficient seating arrangements.
- Coordinated with servers and kitchen staff to maintain effective communication during high-volume service periods.
- Trained new host staff on company protocols, enhancing team efficiency and service consistency.
- Implemented reservation management system to optimize table turnover and reduce wait times for guests.
- Provided excellent service during holiday rushes.
Education
No Degree - Early Childhood Education
Montana State University Billings
Billings, MTHigh School Diploma -
Billings West High
Billings, MT01-2022
Skills
- Continuous Improvement Mindset
- Effective decision-making
- Data-driven decision making
- Strong verbal and written communication
- Great conflict resolution and customer relation skills
- New system implementation and integration
- Problem-solving under pressure
- Customer service excellence
- Money handling
Timeline
Assistant Manager
iDeal Naturals
10.2022 - Current
Preschool Teacher
The Little Pumpkin Patch
01.2022 - 10.2022
Barista Shift Leader
City Brew Coffee
04.2021 - 04.2022
Hostess Server
Olive Garden Italian Restaurant
10.2019 - 04.2021
No Degree - Early Childhood Education
Montana State University Billings
High School Diploma -
Billings West High