Gianna Maggio
Utica,NY
Summary
Hardworking and reliable YDA with strong ability in Building reports with residents and analyzing behaviors. Offering Perfect time and attendance, Focus and Knowledge with the RTA population. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Client Services Representative I
Bank of America
Utica Ny
11.2023 - Current
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Residential Counselor for Disabled
The ARC
Utica, NY
02.2020 - Current
- Created agendas and communication materials for team meetings.
- Earned reputation for good attendance and hard work.
- Work with adults with disabilities.
- Strong communication skills and patients.
Child Care Worker
House of Good Shepard
Utica, NY
10.2017 - 02.2020
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Secured indoor and outdoor premises to protect children under care.
- Improved group and individual behavior with positive management strategies.
- Recorded information about behavior, food served and medications administered.
- Balanced schedules to provide optimal rest, play and educational periods.
- Cared for up to 9 children ranging in age from 9 to 19.
Education
High School Diploma -
Thomas R Proctor High School
Utica, NY5 2017
Skills
- Occupational hazards and safety precautions
- Restraint techniques
- Observation
- Crisis management
- Trained in defensive tactics
- Strategic planning and organization
- Excellent problem solver
- Non-violent intervention
- Inmate rights
- First aid and CPR certified
- Juvenile court procedures
- TCI Certification
Education and Training
other
Timeline
Client Services Representative I
Bank of America
11.2023 - Current
Residential Counselor for Disabled
The ARC
02.2020 - Current
Child Care Worker
House of Good Shepard
10.2017 - 02.2020
High School Diploma -
Thomas R Proctor High School