Gianna Monaco
Stockton,CA
Summary
Dynamic professional with extensive experience in customer service and team management at SUBWAY® Restaurants. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Skilled in time management and proficient in POS systems, consistently delivering exceptional service in fast-paced environments. Committed to fostering a positive workplace culture.
Overview
16
16
years of professional experience
Work History
Assistant
Myself
Stockton, CA
04.2018 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Store Manager
SUBWAY®Restaurants
Stockton, CA
10.2015 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sales Associate
Big Lots
Stockton
09.2011 - 02.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server
McDonald’s
Stockton, CA
06.2009 - 08.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Lincoln High School
Stockton, CASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Workload management
- File and record keeping
Timeline
Assistant
Myself
04.2018 - Current
Store Manager
SUBWAY®Restaurants
10.2015 - 03.2017
Sales Associate
Big Lots
09.2011 - 02.2012
Server
McDonald’s
06.2009 - 08.2010
High School Diploma -
Lincoln High School