Gianna Perez
Tampa,FL
Summary
Highly motivated and detail-oriented person with exceptional customer service skills. Leadership experienced employee with a desire to take on new challenges. Strong work ethic and willingness to adapt. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Coordinator
TJX Companies
Tampa, Florida
08.2021 - 09.2026
- Increased customer satisfaction ratings through prompt issue resolution, effective communication and knowledgeable service.
- Engaged customers to identify needs, answer product questions, and address concerns both in person and by phone.
- Produced daily team schedules by coordinating store-wide employee breaks, lunches, closings.
- Conducted regular training sessions for new employees, as well as current employees to improve skills in customer service.
- Coordinated feedback collection via surveys and direct interactions to enhance service quality.
- Developed team building activities to motivate staff.
- Analyzed customer service metrics to pinpoint areas requiring improvement.
- Generated actionable reports from feedback analysis to guide inventory and service enhancements.
Education
Associate of Science - Criminology And Criminal Justice Studies
Hillsborough Community College
Tampa, FL05-2021
Skills
- Customer Service Excellence
- Attention to Detail/Following Directions
- Team Collaboration
- Problem Solving
- Multitasking Abilities
- Time Management
- Transaction Processing
- Scheduling
Timeline
Coordinator
TJX Companies
08.2021 - 09.2026
Associate of Science - Criminology And Criminal Justice Studies
Hillsborough Community College