Gianna Portillo
San Antonio,TX
Summary
Dynamic Store Manager with a proven track record at Black Rock Coffee Bar, excelling in customer service and team leadership. Enhanced sales through strategic promotions and effective inventory management, while fostering a high-performing team environment. Skilled in problem-solving and employee training, driving customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Black Rock Coffee Bar
San Antonio
05.2024 - Current
- Supervised daily operations to ensure efficient store performance and excellent customer service
- Trained and mentored team members to enhance productivity and service quality
- Implemented inventory management processes to reduce waste and maintain stock levels
- Developed promotional strategies that increased customer engagement and sales volume
- Analyzed sales data to identify trends, inform decisions, and optimize product offerings
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers
- Collaborated with corporate teams to align store goals with company objectives
- Resolved customer complaints promptly, ensuring high satisfaction rates and repeat business
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Food Handler
Lights Alive (SEASONAL JOB)
San Antonio, TX
08.2021 - 01.2026
- Prepared and served food items following safety and hygiene standards.
- Operated kitchen equipment efficiently to enhance food preparation processes.
- Assisted in inventory management, ensuring timely stock replenishment.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
Hostess/busser
Parry’s Pizzaria
San Antonio
05.2023 - 05.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists efficiently to optimize seating arrangements.
- Assisted servers in delivering food and beverages promptly.
- Maintained cleanliness and organization of dining areas.
- Trained new staff on hostess duties and customer service standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cleaned and maintained dining areas to ensure a welcoming environment for guests.
- Assisted servers by promptly clearing tables and resetting for new customers.
- Restocked supplies and utensils, ensuring readiness for peak service periods.
Education
Associate of Science - Biology / Pre- Nursing
Northwest Vista College
San Antonio, TX05.2026
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Inventory management
- Shift scheduling
- Employee training
- Inventory control
Timeline
Store Manager
Black Rock Coffee Bar
05.2024 - Current
Hostess/busser
Parry’s Pizzaria
05.2023 - 05.2024
Food Handler
Lights Alive (SEASONAL JOB)
08.2021 - 01.2026
Associate of Science - Biology / Pre- Nursing
Northwest Vista College