Gianna Pungello
Wesley Chapel,FL
Summary
Dynamic and adaptable professional with experience at The Ritcher Library, excelling in multitasking and client interaction. Proven ability to enhance workflow through quick learning of new software and delivering exceptional customer service. Recognized for developing personalized care plans as a dog sitter, ensuring well-being and fostering strong client relationships.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Desk Assistant
The Ritcher Library
08.2025 - Current
- Provided administrative support by managing schedules and coordinating appointments.
- Assisted in maintaining organization of office supplies and equipment for efficiency.
- Handled incoming communications, directing inquiries to appropriate staff members.
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Adapted quickly to new software tools, enhancing workflow processes for the team.
Personal Dog Sitter/Dog Walker
Families In My Community
06.2023 - 07.2025
- Provided attentive care and companionship to dogs, ensuring their well-being and comfort.
- Developed personalized care plans tailored to individual dog needs and preferences.
- Monitored health and behavior, promptly addressing any concerns or changes in condition.
- Ensured safe and engaging outdoor activities, promoting physical exercise and socialization for pets.
- Cultivated strong relationships with clients through effective communication and exceptional service delivery.
Personal Babysitter
Families In My Community
08.2021 - 07.2025
- Supervised daily activities, ensuring safety and well-being of children in care
- Developed engaging educational games to promote cognitive and social skills
- Assisted with meal preparation, adhering to dietary restrictions and preferences
- Communicated effectively with parents regarding children's progress and needs
- Maintained a clean and safe environment, prioritizing hygiene and organization
- Provided a safe environment for children, ensuring their well-being and security at all times.
Education
High School Diploma -
Wiregrass Ranch Highschool
Wesley Chapel, FL06-2024
Skills
- Fast learner
- Positive and professional
- Problem-solving
- Multitasking and organization
- Flexibility and adaptability
- Client interaction
Timeline
Desk Assistant
The Ritcher Library
08.2025 - Current
Personal Dog Sitter/Dog Walker
Families In My Community
06.2023 - 07.2025
Personal Babysitter
Families In My Community
08.2021 - 07.2025
High School Diploma -
Wiregrass Ranch Highschool
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