Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gianna Ramirez

Gianna Ramirez

Cypress

Summary

Versatile and results-driven professional with a strong foundation in customer service, stakeholder engagement, and strategic outreach. Experienced in building and managing relationships across diverse sectors, including nonprofit, community-based, and corporate environments. Adept at leading cross-functional initiatives, coordinating large-scale volunteer and fundraising campaigns, and managing data systems to drive performance and impact. Skilled in collaboration, communication, and problem-solving, with a proven ability to adapt quickly, support executive leadership, and deliver outcomes in fast-paced, goal-oriented settings. Authorized to work in the US for any employer

Overview

18
18
years of professional experience
1
1
Certification

Work History

Engagement Manager

Tony's Place
01.2024 - Current
  • Served as Volunteer Coordinator, managing all aspects of volunteer engagement, including recruitment, onboarding, scheduling, and retention strategies across individual and corporate groups
  • Worked hands-on alongside volunteers during service projects, fostering connection, modeling leadership, and ensuring a positive, mission-centered experience
  • Authored and implemented the organization’s Volunteer Handbook, as well as comprehensive Safety and Ethics Manuals, to establish clear standards of conduct, risk mitigation, and accountability
  • Designed and launched a streamlined volunteer portal through Bloomerang Volunteer, enhancing user access to shifts, opportunity listings, and hours tracking
  • Directed outreach to corporate Employee and Business Resource Groups (ERGs/BRGs), building partnerships that resulted in ongoing group volunteerism and sponsorship opportunities
  • Piloted the Young Professionals Happy Hour series, curating monthly events by securing venues, developing original programming, and booking local queer entertainers to build donor engagement
  • Chaired the organization’s flagship annual fundraiser, leading the development of its event vision, theme, and program structure in collaboration with committee and staff
  • Oversaw all communications as Acting Communications Director, managing public messaging, press relations, digital strategy, website design, social media content, and branded collateral
  • Developed and distributed the organization’s Community Outreach & Communications Guide to ensure consistent language across fundraising, partnerships, and community engagement
  • Rebranded after-school programming to increase relevance and accessibility for LGBTQ+ youth, incorporating youth feedback into updated names, visuals, and outreach strategy
  • Served as Chief Storyteller, crafting compelling narrative content for newsletters, donor communications, and public presentations to illustrate the organization’s impact and mission
  • Represented the organization as a featured public speaker at corporate and community events, educating audiences on LGBTQ+ issues and amplifying the voices of marginalized youth
  • Acted as a public advocate, using platform and position to engage with legislators, policymakers, and local government officials to elevate issues impacting unhoused and LGBTQ+ communities
  • Built and maintained strategic relationships with community members, small businesses, and local partners to support fundraising campaigns and collaborative programming
  • Initiated and nurtured partnerships with other nonprofits and advocacy organizations to expand service offerings and create shared opportunities for impact

Co-Owner/Customer Service

9 Mile Steel LLC
08.2016 - Current
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to particular needs or wants.
  • Maintained and cataloged all company records.
  • Handled customer acquisitions and relationship management through strategic outreach, cold calling, and networking efforts.

Development Assistant

Spay-Neuter Assistance Program, Inc.
06.2007 - 03.2011
  • Supported staff and leadership at all levels, ensuring alignment with organizational policies, procedures, and regulatory requirements to achieve strategic goals.
  • Coordinated volunteer efforts for the organization, recruiting and organizing over 500 volunteers for events and ongoing programs.
  • Authored the SNAP Volunteer Handbook, establishing clear guidelines, expectations, and procedures for volunteer engagement.
  • Collaborated with the development team to plan and execute fundraising initiatives and donor campaigns.
  • Managed and synchronized constituent data across digital and print platforms to maintain database accuracy and donor engagement.
  • Led independent third-party fundraising efforts, cultivating donor relationships and securing contributions.
  • Built and sustained partnerships with local community organizations and animal rescue groups to expand outreach and collaboration.
  • Partnered with the Development Manager to ensure timely donor recognition and processing of all contributions.
  • Provided direct administrative and strategic support to the Director of Development, assisting with donor relations, event coordination, and reporting.

Education

Associate's degree -

Lone Star College System
Cypress, TX
12-2025

High school diploma - undefined

Cy-Fair High School
Cypress, TX
05.2006

Skills

  • Interpersonal communication skills
  • Proven track record in identifying market opportunities
  • Strong composition skills
  • Proficient in Microsoft Office
  • Proficient in streamlining processes
  • Volunteer coordination expertise
  • Proven track record in fundraising
  • Client support
  • Stakeholder engagement
  • Effective project planning
  • Event management
  • Effective team collaboration

Certification

Driver's License

Timeline

Engagement Manager

Tony's Place
01.2024 - Current

Co-Owner/Customer Service

9 Mile Steel LLC
08.2016 - Current

Development Assistant

Spay-Neuter Assistance Program, Inc.
06.2007 - 03.2011

High school diploma - undefined

Cy-Fair High School

Associate's degree -

Lone Star College System

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Gianna Ramirez