Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Roe

Estero,FL

Summary

Thrives in customer service for advanced communication and detail oriented service. Cultivated strong client relationships, boosting retention. Leveraged sales expertise and appointment scheduling skills to enhance customer satisfaction. Proven ability to adapt and excel in fast-paced environment consistently exceeding performance goals through innovative techniques and collaborative teamwork.

Overview

6
6
years of professional experience

Work History

Hairstylist

Lunar Beauty
Estero, FL
03.2023 - Current
  • Provided exceptional customer service to enhance client satisfaction and retention.
  • Executed various hairstyling techniques to meet diverse client needs and preferences.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.
  • Collaborated with team members to develop innovative styling trends and techniques.
  • Developed strong client relationships through effective communication and personalized consultations.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Resolved guest complaints about service or style.

Server

Coconut Jack’s Waterfront Grille
Bonita Springs, FL
03.2025 - 04.2026
  • Delivered exceptional customer service while efficiently managing multiple tables in high-paced environment.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Assisted in training new servers on menu items and service protocols.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Adapted quickly to changing customer demands and restaurant operations during peak hours.
  • Received positive feedback from guests, contributing to repeat business and loyalty.

Server

Hampton Social
Naples, FL
05.2022 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Sales Associate

Gordon Food Service
Merrillville, IN
05.2020 - 05.2023
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

EMT-Basic

Superior Ambulance
Merrillville, IN
06.2020 - 09.2022
  • Effectively drove and operated a box and sprinter ambulance.
  • Collaborated with healthcare professionals to develop effective patient care plans during transport.
  • Assessed patients' conditions quickly to determine necessary interventions and communicate findings effectively.
  • Trained new EMT personnel on protocols, safety procedures, and equipment usage to enhance team performance.
  • Conducted regular inventory checks of medical supplies, ensuring availability for emergency situations.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.

Conducted equipment and vehicle checks to maintain continuous and safe operation.

Education

Cosmetology

Paul Mitchell The School
Fort Myers, FL
03.2023

Skills

  • Appointment scheduling
  • Detail-orientated
  • Schedule management
  • Advanced communication skills
  • Sales expertise
  • Cash handling
  • Customer satisfaction

Timeline

Server

Coconut Jack’s Waterfront Grille
03.2025 - 04.2026

Hairstylist

Lunar Beauty
03.2023 - Current

Server

Hampton Social
05.2022 - 03.2024

EMT-Basic

Superior Ambulance
06.2020 - 09.2022

Sales Associate

Gordon Food Service
05.2020 - 05.2023

Cosmetology

Paul Mitchell The School